Technical Operations Lead

The British Horse Society; Kenilworth; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension matched up to 5%

Enhanced pay on leave

Income protection

Health cash plan

Wellbeing support

Job summary

The British Horse Society is seeking a Technical Operations Lead working 35 hours per week, primarily at the head office near Stoneleigh, Warwickshire, with some remote flexibility. The role will manage 2nd line IT, drive operational projects, and coordinate major incidents while improving ITIL-aligned processes.

You will lead technical delivery, collaborate with suppliers, and ensure robust infrastructure and cybersecurity across our environments.

Qualifications

• 2nd line engineer with strong technical skills in infrastructure and cyber security.
• Experience in fast-paced operational environments.
• Takes ownership and drives projects through to completion.

Responsibilities

• Provide hands-on 2nd line support across BHS environments.
• Act as technical escalation point for complex issues.
• Lead technical delivery for operational projects and service improvements.
• Coordinate significant IT incidents and drive resolution.
• Improve support processes and ITIL-aligned operations.
• Manage relationships with technology suppliers and partners.

Skills

2nd line support

Technical leadership

Infrastructure

Cyber security

Ownership

Vendor management

Job description

Technical Operations Lead - 35 Hours per week

Closing date: 14 September 2026

Salary: £34,000.00 - £37,000.00 per annum

• 26 days' annual leave (+ public holidays) on starting
• matched pension contributions up to 5 percent
• enhanced pay when taking leave as your family grows
• income protection insurance
• a health-cash plan
• a wide range of wellbeing and mental health support services

Location: This role is predominantly based at our head office near Stoneleigh,Warwickshire, with some flexibility to work remotely.

Hours: Our usual full-time hours are 35 a week - with an early finish on a Friday! There may be a limited requirement for infrequent out-of-hours working to support projects and/or major service incidents.

What you'll be doing:

• Providing hands‑on 2nd line support across all BHS environments.
• Acting as a technical escalation point for complex support issues.
• Leading technical delivery for operational projects and service improvements.
• Coordinating significant IT incidents and driving issues through to resolution.
• Improving support processes and ITIL‑aligned operational practices.
• Managing relationship with technology suppliers and support partners.

What you won't be doing:

• Doing repetitive tasks all day or battling unnecessary process.
• Working in a siloed support environment or unsupported team.
• Standing still technically, or being removed from technical projects and improvements.

Requirements

This is a great role for you if:

• Are an experienced 2nd line engineer with strong technical skills, looking to enhance your technical expertise across infrastructure and cyber security.
• Enjoy combing hands on support with technical leadership in fast paced operational environment.
• Take ownership, improve services and see things through to completion.
• ...you want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.

Other information

• AI tools can be handy, but they don't always hit the mark when it comes to the specific stuff we're looking for
• We really want to hear your voice - your experiences, your skills and what makes you, well, you!
• If you lean too much on AI-generated content, your application might end up sounding a bit generic - and that could hurt your chances.

Safer Recruitment, Equality and Diversity

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore at conditional offer stage successful applicants will be required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to this guide on the Rehabilitation of Offenders Act 1974.

British Horse Society is committed to achieving equity for all current and prospective employees and doesn't condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes.

We also believe that a more inclusive workplace, where people of different backgrounds work together, brings better outcomes for all employees.

We strongly encourage suitably experienced people from a wide range of backgrounds to apply.

Only suitable candidates will be contacted directly about this position.

We won't store or process the data of candidates for longer than is necessary for the recruitment process.