IT Operations Analyst

WEBRECRUIT; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Life Insurance

Private Medical Insurance

Permanent Health Insurance

Health Cash Plan

Employee Assistance Programme

Season Ticket Loan

Cycle to Work Scheme

Continual Professional Development

Salary progression

Job summary

WEBRECRUIT is seeking an IT Operations Analyst for a permanent, full‑time role in London. You will work at least four days in the office and provide out-of-hours support when required, helping ensure reliable IT services and operations across the organisation.

As the IT Operations Analyst you will monitor systems, maintain operational records, support user access and compliance, and assist with key business applications.

Qualifications

• Previous experience in an IT or operational environment, supporting administrative or monitoring activities.
• Experience working with IT systems such as Microsoft 365, identity platforms, or service management tools in an administrative or operational capacity.
• A background in processing joiners/movers/leavers, updating access records, or supporting compliance checks.
• Experience using service management or ticketing systems to record, categorise, and track operational tasks.

Responsibilities

• Support the day-to-day operation of IT services, including monitoring systems and maintaining operational records.
• Assist with user access, compliance activities and business applications to ensure resilience and reliability.

Skills

IT operations experience

Microsoft 365

Identity platforms

Service management tools

Job description

IT Operations Analyst

• Contract: Permanent
• Hours: Full-time 35 hours per week
• Salary: £31,539 starting salary p/a plus excellent benefits package
• Location: London, minimum of 4 days in the office and out-of-hours support where required

Are you organised, detail-oriented and interested in building a career in IT operations? If so, this could be the role for you.

Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives.

Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change.

Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards.

If working as part of a staff team of about 80 people and alongside many of members to address these issues appeals to you, then our client would love to hear from you.

The Role

As an IT Operations Analyst, you'll play an important role in supporting the day-to-day operation of our client’s IT services. From monitoring systems and maintaining operational records to supporting user access, compliance activities and business applications, you'll help ensure their technology services run smoothly and effectively.

This is an excellent opportunity to build your skills in IT operations while making a solid contribution to the performance and resilience of the Institution's IT services.

To be shortlisted for this post, you must have:

• Previous experience in an IT or operational environment, supporting administrative or monitoring activities.
• Experience working with IT systems such as Microsoft 365, identity platforms, or service management tools in an administrative or operational capacity.
• A background in processing joiners/movers/leavers, updating access records, or supporting compliance checks.
• Experience using service management or ticketing systems to record, categorise, and track operational tasks.

Experience in a membership, charity or regulated environment would be advantageous.

What our client can offer you:

• 25 days’ paid annual leave (rising with service) plus bank holidays and flexi leave
• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression

Working Conditions:

Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce.

Additional information:

If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.