Technical Operations Lead

British Horse Society; Kenilworth; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

26 days annual leave + holidays

Pension contributions up to 5%

Income protection insurance

Health cash plan

Wellbeing and mental health support

Job summary

British Horse Society seeks a Technical Operations Lead to own 2nd line IT support, oversee infrastructure delivery and drive service improvements from our Warwickshire head office with some remote days.

The role leads major incidents, coordinates supplier partnerships and enforces ITIL-aligned processes while enabling a flexible, inclusive workplace for our teams.

Qualifications

• This role requires experience as a 2nd line engineer in a fast-paced IT environment.
• Strong technical skills across infrastructure and cyber security.
• Ability to lead projects and drive service improvements.
• Experience implementing ITIL-aligned operational practices.

Responsibilities

• Providing hands-on 2nd line support across all BHS environments.
• Acting as a technical escalation point for complex issues.
• Leading technical delivery for operational projects and service improvements.
• Coordinating significant IT incidents and driving resolution.
• Improving support processes and ITIL-aligned practices.
• Managing relationships with technology suppliers and partners.

Skills

2nd line support

Technical leadership

Cyber security

Incident management

Vendor management

Tools

ITIL

Job description

Technical Operations Lead - 35 Hours per week

Closing date: 14 September 2026

Salary: £34,000.00 - £37,000.00 per annum

We also offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5 percent, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.

Location: This role is predominantly based at our head office near Stoneleigh,Warwickshire, with some flexibility to work remotely.

Hours: Our usual full-time hours are 35 a week — with an early finish on a Friday! There may be a limited requirement for infrequent out-of-hours working to support projects and/or major service incidents.

What you’ll be doing

• Providing hands-on 2nd line support across all BHS environments.
• Acting as a technical escalation point for complex support issues.
• Leading technical delivery for operational projects and service improvements.
• Coordinating significant IT incidents and driving issues through to resolution.
• Improving support processes and ITIL-aligned operational practices.
• Managing relationship with technology suppliers and support partners.

What you won’t be doing

• Doing repetitive tasks all day or battling unnecessary process.
• Working in a siloed support environment or unsupported team.
• Standing still technically, or being removed from technical projects and improvements.

Requirements

This is a great role for you if: Are an experienced 2nd line engineer with strong technical skills, looking to enhance your technical expertise across infrastructure and cyber security. Enjoy combined hands on support with technical leadership in fast paced operational environment. Take ownership, improve services and see things through to completion. ...you want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.

Other information

We’re excited that you’re thinking about applying to British Horse Society. To help you make the strongest impression, here are a few friendly tips:

• AI tools can be handy, but they don’t always hit the mark when it comes to the specific stuff we’re looking for
• We really want to hear your voice — your experiences, your skills and what makes you, well, you!
• If you lean too much on AI-generated content, your application might end up sounding a bit generic — and that could hurt your chances.

So, keep it real, keep it personal and show us what you’re all about.

For further details on this and other opportunities, please visit bhs.org.uk.

Safer Recruitment, Equality and Diversity

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to this guide on the Rehabilitation of Offenders Act 1974.

British Horse Society is committed to achieving equity for all current and prospective employees and doesn’t condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, brings better outcomes for all employees.

We strongly encourage suitably experienced people from a wide range of backgrounds to apply.

Only suitable candidates will be contacted directly about this position. We won’t store or process the data of candidates for longer than is necessary for the recruitment process.