Technical Manager - Lead a hands-on IT Engineering Team

Allscreens Nationwide Ltd

Bolton

On-site

GBP 35,000 - 40,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Development opportunities

Hands-on environment

Modern tech stack

Convenient location

Job summary

Allscreens Nationwide Ltd is seeking a Technical Manager in Bolton to lead a team of helpdesk, field and project engineers. You will drive coaching, performance reviews and scheduling while actively participating in project delivery.

The role requires decisive leadership, deep Microsoft 365 experience, and familiarity with MSP automation. You will act as a key escalation point and shape service delivery across the team.

Qualifications

Experience leading and developing a technical engineering team.
Strong MS 365 tools experience (Teams, SharePoint, OneDrive) and Copilot familiarity.
Aware of MSP automation frameworks and their application.
Comfortable making decisions and owning outcomes.
Commercially aware with focus on service delivery and expectations.
Able to contribute to system and process improvements.

Responsibilities

Lead, coach and develop helpdesk, field and project engineers.
Conduct 1:1 meetings and performance reviews.
Manage scheduling, holidays and out of hours rotas.
Act as a point of escalation for issues and incidents.
Improve accountability and communication across the team.
Deliver and oversee IT and telephony projects.

Skills

Team leadership

MS 365 admin

Automation frameworks

Decision making

Service delivery

Technical decision making

Tools

Microsoft Teams

SharePoint

OneDrive

Copilot familiarity

Job description

The role requires decisive leadership, deep Microsoft 365 experience, and familiarity with MSP automation. You will act as a key escalation point and shape service delivery across the team.

Get your free, confidential resume review.

or drag and drop your file here.