Technical Manager

Allscreens Nationwide Ltd; Bolton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Development opportunities

Hands-on environment

Modern tech stack

Convenient location

Job summary

Allscreens Nationwide Ltd is seeking a Technical Manager in Bolton to lead a team of helpdesk, field and project engineers. You will drive coaching, performance reviews and scheduling while actively participating in project delivery.

The role requires decisive leadership, deep Microsoft 365 experience, and familiarity with MSP automation. You will act as a key escalation point and shape service delivery across the team.

Qualifications

• Experience leading and developing a technical engineering team.
• Strong MS 365 tools experience (Teams, SharePoint, OneDrive) and Copilot familiarity.
• Aware of MSP automation frameworks and their application.
• Comfortable making decisions and owning outcomes.
• Commercially aware with focus on service delivery and expectations.
• Able to contribute to system and process improvements.

Responsibilities

• Lead, coach and develop helpdesk, field and project engineers.
• Conduct 1:1 meetings and performance reviews.
• Manage scheduling, holidays and out of hours rotas.
• Act as a point of escalation for issues and incidents.
• Improve accountability and communication across the team.
• Deliver and oversee IT and telephony projects.

Skills

Team leadership

MS 365 admin

Automation frameworks

Decision making

Service delivery

Technical decision making

Tools

Microsoft Teams

SharePoint

OneDrive

Copilot familiarity

Job description

Have you got experience leading IT engineering teams and looking for your next challenge?

We've got an exciting opportunity to join a fast-growing MSP with a fantastic team!

You'll be leading a team of helpdesk, field and project engineers, making sure they're happy and productive, as well as getting involved in project work too!

Want to find out more? Read on...

As a Technical Manager, your role and responsibilities will include...

• Lead, coach and develop helpdesk, field and project IT engineers
• Conduct 1:1 meetings and performance reviews
• Manage scheduling, holiday planning and out of hours rotas
• Act as a point of escalation for issues
• Improve accountability and communication across the team
• Deliver & oversee IT and telephony projects

We're looking for a Technical Manager with the following skills and experience...

• Experience leading and managing a technical team of engineers
• Experience with a Microsoft environment - Teams, SharePoint, OneDrive and M365 portal administration & a familiarity with Copilot
• Exposure to CIPP or similar MSP automation frameworks
• Comfortable making decisions and taking ownership
• Commercially aware and understands service delivery expectations
• Technically capable and able to contribute to system and process decisions

In return the successful Technical Manager will receive a salary of £35,000 to £40,000 plus the following benefits...

• Opportunities for development as this is a growing business
• Hands-on environment - they're not a corporate team!
• Up to date systems and technology
• Easy access to the town centre and motorways