Software Support & Customer Success Lead (C#)

Allscreens Nationwide Ltd; Portishead; On-site; GBP 40,000 - 60,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a technically capable Customer Support Manager to drive customer success in a B2B tech environment. You will act as a conduit between customers, software engineers and field engineers to ensure swift problem resolution.

The role involves training customers on fault resolution, cascading technical information to non-technical stakeholders, and occasional on-site support. Travel may be required, including abroad on occasion.

Qualifications

• Experience in a B2B customer support environment.
• Experience with problem solving or ticket resolution in software/IT.
• Ability to learn new technologies.
• Hands-on C# experience.
• Experience with training or educating customers/colleagues.

Responsibilities

• Serve as a conduit between customers, software engineers and field engineers to ensure swift resolution of issues.
• Train customers on fault resolution and translate technical information for non-technical stakeholders.
• Travel to customer sites on occasion when remote fixes aren’t possible, potentially abroad.

Skills

Customer support

Ticket resolution

Learning new tech

Escalation handling

C# experience

Job description

Allscreens Nationwide Ltd is seeking a technically capable Customer Support Manager to drive customer success in a B2B tech environment. You will act as a conduit between customers, software engineers and field engineers to ensure swift problem resolution.

The role involves training customers on fault resolution, cascading technical information to non-technical stakeholders, and occasional on-site support. Travel may be required, including abroad on occasion.