Technical Manager, Configuration & Automation

CDW; Rugby; On-site; GBP 90,000 - 120,000; Full time

Job summary

CDW UK&I is seeking a senior leader to head Configuration services, driving technical capability and service delivery across UK&I and collaboration with US teams.

You will lead the configuration team, promote automation, AI, and ensure secure, scalable service offerings while engaging with Professional Services, Solutions Sales and customers.

This role focuses on onboarding, process maturity, and delivering high-value services with a strong customer experience.

Qualifications

• Strong background knowledge of networking, security, and cloud computing.
• Significant experience in configuration and testing of IT products and solutions, preferably in an IT reseller environment.
• Strong people management experience.
• Proven track record of delivering change and driving technical efforts to benefit customers with extensive experience of agile delivery techniques and methodologies.

Responsibilities

• Identify new technologies and how to ensure we can support customers configuration requirements with the creation of packaged and bespoke services.
• Lead the configuration team technical approach, research and development.
• Support the continuous improvement of the department by ensuring we have a mature model that includes clear documented processes and service descriptions that are regularly reviewed.
• Drive the use of automation techniques including scripting, AI, RPA and other technologies that can increase productivity and accuracy.
• Work with the Professional Services, solutions sales and sales teams to attach Configuration services to sales and drive more technical engagements and pre-staging opportunities.
• Promote the Configuration department within the wider business, and be an ambassador of the department.

Skills

Networking

Security

Cloud computing

People management

Agile delivery

Performance KPIs

English communication

Leadership

Tools

PowerShell

CCNA/CCNP/CCIE

SCCM/Autopilot

Job description

CDW UK&I is seeking a senior leader to head Configuration services, driving technical capability and service delivery across UK&I and collaboration with US teams.

You will lead the configuration team, promote automation, AI, and ensure secure, scalable service offerings while engaging with Professional Services, Solutions Sales and customers.

This role focuses on onboarding, process maturity, and delivering high-value services with a strong customer experience.