Senior Configuration Services Lead - Automation & AI

CDW LLC.; Churchover CP; On-site; GBP 80,000 - 120,000; Full time

Job summary

CDW is seeking a senior leader to drive CDW UK&I Configuration services, shaping the technical strategy and delivery across customer projects. You will own the roadmap, mentor the delivery teams and partner with Solutions Sales, Professional Services and global teams to ensure secure, high-value configurations.

As part of your role you will promote automation, leverage AI tools to boost productivity and ensure rigorous governance and security across all offerings.

Qualifications

• Strong background knowledge of networking, security, and cloud computing.
• Significant experience in configuration and testing of IT products and solutions, preferably in an IT reseller environment.
• Strong people management experience
• Enthusiastic about technology, eager to learn and share knowledge within the team.
• Proven track record of delivering change and driving technical efforts to benefit customers with extensive experience of agile delivery techniques and methodologies
• Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success
• Experience producing and analysing performance KPIs
• Experience of working to challenging deadlines

Responsibilities

• Identify new technologies and how to ensure we can support customers configuration requirements with the creation of packaged and bespoke services.
• Lead the configuration team technical approach, research and development
• Support the continuous improvement of the department by ensuring we have a mature model that includes clear documented processes and service descriptions that are regularly reviewed
• Drive the use of automation techniques including scripting, AI, RPA and other technologies that can increase productivity and accuracy
• Work with the Professional Services, solutions sales and sales teams to attach Configuration services to sales and drive more technical engagements and pre-staging opportunities.
• Promote the Configuration department within the wider business, and be an ambassador of the department.
• Work closely with coworkers from various technical disciplines across various departments to plan delivery approaches and problem solve
• Support the recruitment, training, performance, development and promotion of the technical delivery team
• Work alongside Corporate Technology teams to ensure Networks, Infrastructure, systems and tools, meet the demands of the services we provide
• Work collaboratively with internal and external customers, ensuring all requirements are understood, translated, documented and transitioned into work packages
• Support the creation of clear Statements of work for service delivery
• Look forwards into the Technology industry to identify new services and changes in vendor behaviours that could require changes in approach
• Support the effective productisation of Configuration services and ensure frameworks are adhered to and amended where necessary
• Ensure configuration services and those who deliver them are highly security focused

Skills

Networking knowledge

Security

Cloud computing

People management

Agile delivery

Leadership

KPIs & analytics

English communication

Education

ITIL v4 Foundation

Tools

SCCM

Autopilot

Networking

Server

Storage

Job description

CDW is seeking a senior leader to drive CDW UK&I Configuration services, shaping the technical strategy and delivery across customer projects. You will own the roadmap, mentor the delivery teams and partner with Solutions Sales, Professional Services and global teams to ensure secure, high-value configurations.

As part of your role you will promote automation, leverage AI tools to boost productivity and ensure rigorous governance and security across all offerings.