Configuration Operations Lead | Lean & WMS Excellence

CO2007 CDW Limited; Rugby; On-site; GBP 40,000 - 52,000; Full time

Job summary

CDW is seeking a Configuration Supervisor to lead daily shift operations within the Configuration department in the United Kingdom. You will drive productivity, quality, and service targets while mentoring a team and collaborating with multiple departments.

Ideal candidates bring 3 years of leadership in supply chain or warehouse settings, strong communication, and a passion for continuous improvement through Lean Six Sigma practices.

Qualifications

• 3 years' leadership or management experience within supply chain, warehouse, or operational environments.
• Strong people management and leadership skills.
• Proven ability to organise, prioritise, and manage time effectively.
• Confident self-starter with a collaborative, team-focused mindset.
• Proficient in Microsoft O365.
• Experience using Warehouse Management Systems (WMS) - technical or configuration background.
• Experience applying Lean, Six Sigma, and continuous improvement methodologies.
• ITIL V4 (desirable).
• Lean Six Sigma (desirable).
• IOSH (desirable).
• 5S Working Practices (desirable).

Responsibilities

• Organise and lead daily shift operations to safely achieve productivity, quality, and service targets.
• Set clear daily direction and priorities for the team.
• Maintain internal and external service levels.
• Work collaboratively with other supervisors and departments to resolve issues and improve workflows.
• Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management.
• Build bench strength through effective succession planning and talent development.
• Conduct appraisals, return-to-work meetings, and payroll-related activities.
• Support recruitment and onboarding of new team members.
• Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal).
• Collect, analyse, and report operational data and KPIs.
• Identify trends, risks, and opportunities for improvement.
• Champion continuous improvement and process review using effective root cause analysis.
• Drive accuracy, waste reduction, and efficiency improvements.
• Champion safe working practices and full compliance with Health & Safety standards.

Skills

Leadership & people management

Strong communication

Time management & prioritisation

Self-starter & collaborative mindset

Microsoft O365

Lean, Six Sigma & CI mindset

Education

University degree or A-Level / GCSE (or equivalent)

Tools

Warehouse Management Systems (WMS)

Job description

CDW is seeking a Configuration Supervisor to lead daily shift operations within the Configuration department in the United Kingdom. You will drive productivity, quality, and service targets while mentoring a team and collaborating with multiple departments.

Ideal candidates bring 3 years of leadership in supply chain or warehouse settings, strong communication, and a passion for continuous improvement through Lean Six Sigma practices.