Technical Engineer

Sharp Business Systems France; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Technical Engineer to provide hands-on IT support and solutions. You will troubleshoot issues, maintain IT systems, and work on exciting projects to enhance IT environments. This role offers the chance to grow your technical skills while making a real impact on clients' businesses.

Qualifications

• At least 3 years of experience in IT support, with exposure to project-based work.
• Strong technical knowledge of Microsoft 365 and basic understanding of Azure.

Responsibilities

• Provide hands-on IT support and troubleshooting for a variety of technical issues.
• Install, configure, and maintain IT infrastructure, including servers and networks.

Skills

Problem Solving

Customer Service

Communication

Tools

Microsoft 365

Azure

Networking

Firewalls

Security Solutions

Job description

Technical Engineer – Hands-On IT Support & Solutions!

Are you passionate about IT and eager to get stuck into solving technical challenges?

Do you thrive in a hands-on role where you can make a real difference to businesses by delivering top-notch IT solutions?

If so, this could be the perfect opportunity for you!

About the Role:

As aTechnical Engineer, you'll be working directly with clients, troubleshooting issues, maintaining IT systems, and delivering technical solutions that keep businesses running smoothly. You’ll play a key role in supporting IT infrastructure, resolving escalated support tickets, and working on exciting projects to improve and upgrade IT environments.

Key Responsibilities:

• Provide hands-on IT support and troubleshooting for a variety of technical issues.
• Install, configure, and maintain IT infrastructure, including servers, networks, and security systems.
• Assist with cloud solutions, particularly Microsoft 365 and Azure.
• Work on IT projects, such as system upgrades, migrations, and security improvements.
• Identify opportunities to improve clients' IT setups and recommend practical solutions.
• Document technical solutions and best practices to support ongoing maintenance and improvements.
• Collaborate with internal teams to ensure excellent service delivery.

What We’re Looking For:

• At least 3 year of experience in IT support, with exposure to project-based work.
• Strong technical knowledge of Microsoft 365 and basic understanding of Azure.
• Experience working with servers, networking, firewalls, and security solutions.
• A proactive and problem-solving mindset, with a strong customer service approach.
• Willingness to develop your technical skills, including pursuing relevant certifications.
• Excellent communication skills and the ability to explain technical concepts clearly.

Why Join Us?

This is a fantastic opportunity to gain hands-on experience with a variety of technologies while supporting a range of clients. If you’re looking for a role where you can grow your technical skills, get involved in IT projects, and make a real impact, we’d love to hear from you!

Ready to take the next step in your IT career? Apply now!