IT Technical Engineer

JR United Kingdom; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Onsite IT Support Specialist in Birmingham, where you will support SME clients along the M40 corridor. This role is more than just a job; it's a career opportunity to leverage your technical expertise and communication skills to deliver exceptional service. You will build trusted relationships with clients, guiding them in making informed decisions about their IT infrastructure. Join a forward-thinking company that values your growth and offers a collaborative environment for your IT career to flourish.

Qualifications

• Experience in client-facing roles with a focus on relationship building.
• Up-to-date knowledge of Microsoft Technologies and virtualization.

Responsibilities

• Support SME clients in the Birmingham area with IT infrastructure.
• Act as IT Manager or support their IT Manager, providing guidance.

Skills

Client Relationship Management

Communication Skills

Microsoft 365/Office 365

Microsoft Cloud

Virtualization Platforms

Networking

Tools

Hyper-V

Exchange

Firewall Solutions

Antivirus Solutions

Backup Solutions

Job description

Onsite IT Support Specialist - Birmingham

Role: Supporting our clients within the Birmingham area

Are you passionate about technology and eager to develop your career in IT? Sharp IT Services offers an exciting opportunity to support SME clients along the M40 corridor.

This is more than just a job; it's a career opportunity. We focus on building your career by leveraging your technical knowledge and communication skills to deliver quality advice, understand our clients' needs, and provide excellent service alongside your Helpdesk team. Watch your IT career grow with us.

In this role, you will work with a set of clients, acting as either the IT Manager or supporting their IT Manager. You will build trusted relationships and provide guidance to help clients make informed long-term decisions about their IT infrastructure.

Knowledge and Experience

1. Ability to build and maintain relationships with stakeholders in various environments.
2. Experience in client-facing roles.
3. Capability to deliver tasks within deadlines.
4. Commitment to best practices in work delivery.
5. Up-to-date knowledge of Microsoft Technologies, including Microsoft Cloud.
6. Intermediate to advanced skills in Microsoft 365/Office 365, Hyper-V, and other virtualization platforms.
7. Experience in setting up and supporting on-premise server hardware and software, including Exchange, firewalls, antivirus, backup solutions, and networking.

Qualities

1. A friendly and hardworking attitude.
2. Excellent verbal and written communication skills.
3. Motivated to develop your career through training.
4. Positive and flexible approach to work.
5. Diligent in task delivery and able to follow processes.
6. Ability to prioritize and manage workload independently.
7. Professional demeanor.
8. Calm and measured in pressured situations.