Technical Delivery Manager

The Methodist Church in Britain; Glasgow; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Wide range of employee benefits

Supportive and inclusive environment

Hybrid working across offices

Job summary

Social Security Scotland is seeking a Technical Delivery Manager to lead a digital delivery team, ensuring outcomes are achieved and exploring cross-platform digital services.

You will work in a hybrid setup with office days in Scotland, coordinating with internal teams and suppliers while guiding agile delivery practices and continuous improvement.

Qualifications

• Practitioner-level Agile and Lean practice, with experimentation and measurement.
• Effective communication between technical and non-technical stakeholders.
• Experience hosting or supporting difficult discussions with senior stakeholders.
• Planning, prioritising, dependency management and delivery confidence.

Responsibilities

• Be accountable for the delivery team's performance and outcomes.
• Build and maintain motivated, collaborative teams focused on digital services.
• Coordinate delivery of digital products and services across key platforms.
• Identify and remove obstacles, resolve blockers and delivery challenges.
• Prioritise delivery, pace, progress, and manage risks and dependencies.

Skills

Agile delivery

Lean practices

Stakeholder communication

Leadership

Job description

This Technical Delivery Manager post sits in the Digital Services team at Social Security Scotland. The holder is accountable for a delivery team's performance, building and motivating it, removing obstacles and coordinating digital products and services across key platforms. The role is hybrid, with a minimum of two days a week in the assigned office, and involves close work with internal technical teams, suppliers and senior stakeholders across the agency's change portfolio. Successful candidates must pass Baseline Personnel Security Standard checks before appointment.

What the job involves

• Be accountable for the performance of the delivery team and ensuring outcomes are achieved
• Build and maintain teams so they are motivated, collaborate well and focus on digital services
• Coordinate delivery of digital products and services across key platforms
• Identify and remove obstacles, and resolve blockers and delivery challenges
• Prioritise delivery, pace and progress, and proactively manage risks, issues and dependencies
• Manage supplier and stakeholder relationships, expectations and communication
• Apply and adapt effective delivery methods in line with the agency's delivery strategy
• Coach and mentor team members and others in Agile and Lean tools and techniques
• Encourage continuous improvement and resilience in the delivery team
• Support teams in tracking delivery outcomes and use data to inform planning and decisions
• Ensure compliance with service standards
• Understand government processes and third-party dependencies

What’s required

Experience

• Practitioner-level Agile and Lean practice, including experimenting, adapting and measuring outcomes
• Practitioner-level communication between technical and non-technical stakeholders
• Supporting or hosting difficult discussions with senior stakeholders
• Practitioner-level planning, prioritising, managing dependencies and giving delivery confidence

Skills & knowledge

• Delivery Manager skills per the Government Digital and Data Profession capability framework (tested at technical assessment)

Checks & eligibility

• Baseline Personnel Security Standard: identity, right to work, employment history and unspent criminal record check
• Eligibility under the Civil Service Nationality Rules

Other

• Leadership at Level 3 under Success Profiles behaviours

What’s offered

• Wide range of employee benefits
• Supportive and inclusive working environment
• Flexible working options depending on the role
• Hybrid working across the Glasgow and Dundee offices