Technical Delivery Manager

Social Security Scotland; Glasgow; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Social Security Scotland is seeking a Technical Delivery Manager to lead the Digital Services team in Scotland. You will be accountable for the performance of delivery teams, removing blockers and keeping momentum to deliver high-quality digital services for clients and colleagues.

You will build and maintain motivated teams, collaborate with internal technical teams, suppliers, and stakeholders, prioritise work, and apply Agile and Lean tools to continuously improve delivery.

Qualifications

• Practitioner-level ability in Agile and Lean practices, adapting processes to context and measuring outcomes.
• Strong ability to communicate between technical and non-technical stakeholders, managing expectations and difficult conversations.
• Planning with data, managing dependencies, and prioritising work to ensure delivery confidence.

Responsibilities

• Apply and adapt effective delivery methods.
• Promote continuous improvement and resilience.
• Support teams in tracking delivery outcomes.
• Manage supplier and stakeholder relationships.
• Understand government processes and third-party dependencies.
• Manage stakeholder expectations and communication.
• Ensure compliance with service standards.
• Manage delivery priorities, pace and progress and risks.
• Coach teams in adopting delivery practices.
• Use data to inform planning and resolve blockers.

Skills

Agile practices

Lean practices

Stakeholder communication

Delivery planning

Job description

Expected Timeline (subject to change)

Sift - week commencing 9th November

We currently have an opportunity for a Technical Delivery Manager to join our Digital Services team. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.
At this level, you will build and maintain teams, making sure they are motivated, collaborating effectively, and focused on delivering digital services. You will identify and remove obstacles, keep delivery momentum, and prioritise what matters most.
You will work in line with Social Security Scotland’s delivery strategy and project management principles, and closely with a range of internal technical teams, suppliers, and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms, ensuring technology is used to deliver high-quality business services for clients and colleagues.
The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency’s portfolio of change.
A Technical Delivery Manager is accountable for the performance of the team. At this role level, you will:

• Build and maintain teams, ensuring they are motivated, collaborating and working well
• Identify obstacles and help the team to overcome them
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques
• The complexity or breadth of products or teams will vary in this role, depending on the context

Responsibilities

• Apply and adapt effective delivery methods.
• Promote continuous improvement and resilience.
• Support teams in tracking delivery outcomes.
• Manage supplier and stakeholder relationships.
• Understand government processes and third-party dependencies.
• Manage stakeholder expectations and communication.
• Ensure compliance with service standards.
• Manage delivery priorities, pace and progress as well as proactively manage risks, issues and dependencies.
• Coach teams in adopting effective delivery practices.
• Use data to inform planning and decisions and resolve blockers and delivery challenges.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience

• Practitioner-level ability in Agile and Lean practices, adeptly showing and comparing processes, fostering experimentation, resiliently adapting, and reflecting, employing a blended approach depending on the context, measuring, and evaluating outcomes, and helping teams in managing and visualizing outcomes effectively.
• Practitioner-level ability in communicating between technical and non-technical stakeholders, adeptly interpreting their needs, managing stakeholder expectations, handling both active and reactive communication, and supporting or hosting difficult discussions within the team or with diverse senior stakeholders.
• Practitioner-level ability in planning, understanding the environment and prioritizing tasks, using data, managing dependencies, supplying delivery confidence, addressing blockers, and ensuring ability planning for teams.

Behaviours

• Leadership - Level 3

You can find out more about Success Profiles Behaviours here.

Technical Skills

This role is aligned to General Delivery Manager within the Government Digital and Data Profession.
Please review the following to understand the skill expectations: Delivery Manager - Government Digital and Data Profession Capability Framework
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage.

Working Pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.

Security Checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.

Equality Statement

Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [e-mail]. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Right to Work in the UK

Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route. Please note that UK immigration guidance, including skill and salary thresholds and eligible occupations, is reviewed regularly and subject to change. If you require visa sponsorship, you should check the latest criteria to confirm whether this role meets current requirements before applying. You can find further advice at Skilled Worker visa: Overview - GOV.UK

Further Information

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at [e-mail] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. If you experience any difficulties accessing your website or completing the online application form, please contact the Resourcing Team via [e-mail]

Reserve List

In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us

Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Apply before 23:55 on 9th November 2026

Contact Name- Resourcing Team

Contact email – [e-mail]

Expected Timeline (subject to change)

Sift - week commencing 9th November

Interview – week commencing 30th November

Location - In Person in either Dundee or Glasgow