Senior Application Operations Engineer

The Methodist Church in Britain; Glasgow; Hybrid; GBP 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid working between office and home

£3,000 annual GDD pay supplement

Job summary

Social Security Scotland in Scotland is seeking a senior engineer to manage the day-to-day operation of enterprise applications delivering benefits across Scotland. You will act as the technical expert, lead incident and problem resolution with support teams and suppliers, and operate in a hybrid setup with in-office days.

The role sits within the Government Digital and Data profession and requires BPSS clearance before appointment.

Qualifications

• Demonstrable experience configuring, supporting and maintaining applications and platforms in a complex enterprise environment.
• Hands-on experience of complex incident and root cause investigations, owning incidents through to resolution.
• Proven analytical, planning, organisational and project management skills.
• Ability to balance competing and shifting priorities to meet tight deadlines.
• Ability to work on own initiative without close supervision.

Responsibilities

• Manage application services and components to meet business requirements, service levels and performance targets
• Diagnose, prioritise and resolve incidents, taking ownership through to resolution, mitigation or handover
• Coordinate support teams, technology specialists and suppliers to resolve issues within agreed service levels
• Investigate complex and recurring issues using root cause analysis and implement preventative measures
• Assess, document and implement change requests, and support new or enhanced services entering live operation
• Install, configure, maintain and reconfigure application platforms and related technologies
• Monitor, optimise and forecast application performance, capacity and resource requirements
• Identify improvements to reliability, availability, security and efficiency, and maintain application roadmaps
• Support application patching, certification and compliance with Information Security colleagues and suppliers
• Use JIRA, Kibana and logical data models to investigate issues, analyse performance and produce reports
• Review requirements, define test conditions, and analyse and report testing outcomes
• Engage users and stakeholders to gather requirements and deliver user-centred outcomes

Skills

Communicating & Influencing

Leadership

Job description

The Digital Services Branch of Social Security Scotland, an Executive Agency of the Scottish Government, is recruiting a senior engineer to run the applications that deliver benefits across Scotland. The post covers day-to-day operation of business-critical enterprise applications, acting as technical expert for assigned services and leading incident and problem resolution with support teams and suppliers. It is hybrid, with a minimum of two days a week in an assigned office, and sits within the Government Digital and Data profession. Candidates must complete BPSS before appointment.

What the job involves

• Manage application services and components to meet business requirements, service levels and performance targets
• Diagnose, prioritise and resolve incidents, taking ownership through to resolution, mitigation or handover
• Coordinate support teams, technology specialists and suppliers to resolve issues within agreed service levels
• Investigate complex and recurring issues using root cause analysis and implement preventative measures
• Assess, document and implement change requests, and support new or enhanced services entering live operation
• Install, configure, maintain and reconfigure application platforms and related technologies
• Monitor, optimise and forecast application performance, capacity and resource requirements
• Identify improvements to reliability, availability, security and efficiency, and maintain application roadmaps
• Support application patching, certification and compliance with Information Security colleagues and suppliers
• Use JIRA, Kibana and logical data models to investigate issues, analyse performance and produce reports
• Review requirements, define test conditions, and analyse and report testing outcomes
• Engage users and stakeholders to gather requirements and deliver user-centred outcomes

Experience

• Demonstrable experience configuring, supporting and maintaining applications and platforms in a complex enterprise environment
• Hands-on experience of complex incident and root cause investigations, owning incidents through to resolution
• Proven analytical, planning, organisational and project management skills
• Ability to balance competing and shifting priorities to meet tight deadlines
• Ability to work on own initiative without close supervision

Skills & knowledge

• Communicating and influencing at Success Profiles Level 3
• Leadership at Success Profiles Level 3

Checks & eligibility

• Baseline Personnel Security Standard (BPSS): identity, right to work, employment history and unspent criminal record checks

What’s offered

• Standard 35-hour week with a range of flexible working options
• Hybrid working between Glasgow or Dundee and home
• £3,000 annual GDD pay supplement, paid monthly and subject to regular review
• Wide range of employee benefits, listed on the careers website