Technical Customer Support Specialist - Hybrid Rotating Shifts

Air Products; Worcester; Hybrid; GBP 25.000 - 38.000; Vollzeit

Zusammenfassung

Air Products in Worcester is seeking a Technical Customer Support professional to resolve technical issues across our customer base, from pre-delivery to post-delivery. You will diagnose problems, provide practical solutions and ensure customer safety and satisfaction.

You’ll collaborate with internal teams to prevent recurring issues and help retain customers. The role offers hybrid working after training, with 7.5-hour shifts and a rotating schedule, emphasizing clear communication, teamwork

Qualifikationen

• Experience in customer support or helpdesk is preferred.
• Excellent communication and listening skills.
• Able to diagnose problems and provide effective solutions.
• Comfortable working in a collaborative team environment.
• Excellent organisational skills and ability to manage multiple tasks.

Aufgaben

• Handle inbound customer queries via phone, email, and other channels
• Diagnose and troubleshoot technical problems with confidence
• Provide updates and solutions through outbound communication
• Maintain and update technical records for accurate documentation
• Coordinate with internal teams to resolve complex issues

Kenntnisse

Can-do attitude

Strong communication

Team collaboration

Organised

Customer service

Jobbeschreibung

Air Products in Worcester is seeking a Technical Customer Support professional to resolve technical issues across our customer base, from pre-delivery to post-delivery. You will diagnose problems, provide practical solutions and ensure customer safety and satisfaction.

You’ll collaborate with internal teams to prevent recurring issues and help retain customers. The role offers hybrid working after training, with 7.5-hour shifts and a rotating schedule, emphasizing clear communication, teamwork