Technical Customer Support Pro - Hybrid After Training

Air Products; Worcester; Hybride; GBP 17 000 - 25 000; Plein temps

Résumé du poste

Air Products in Worcester is seeking a Technical Customer Service Coordinator to diagnose and resolve technical issues across our customer base, from order through delivery and aftercare. You’ll collaborate with internal teams, maintain records, and deliver solutions that boost customer satisfaction and safety.

Hybrid working after training, 7.5-hour shifts, with a weekend rotation every 3 weeks and a supportive environment focused on proactive updates and clear documentation across our

Qualifications

• Provide hands-on support to diagnose technical problems and deliver effective solutions.
• Handle inbound customer queries via phone, email, and other channels with professionalism.
• Maintain and update technical records to ensure accurate documentation.
• Collaborate with internal stakeholders to prevent recurring issues and improve service.
• Demonstrate a can-do attitude and strive to leave customers satisfied and safe.

Responsabilités

• Handle inbound customer queries via phone, email, and other channels
• Diagnose and troubleshoot technical problems with confidence and accuracy
• Proactively provide updates and resolutions through outbound communication
• Maintain and update technical records to ensure accurate documentation
• Liaise with internal teams to resolve issues and prevent recurrence

Connaissances

Can-do attitude

Strong communicator

Solution-focused

Team player

Organised & detail-oriented

Description du poste

Air Products in Worcester is seeking a Technical Customer Service Coordinator to diagnose and resolve technical issues across our customer base, from order through delivery and aftercare. You’ll collaborate with internal teams, maintain records, and deliver solutions that boost customer satisfaction and safety.

Hybrid working after training, 7.5-hour shifts, with a weekend rotation every 3 weeks and a supportive environment focused on proactive updates and clear documentation across our