Technical Support Engineer - Insurance Tech (Hybrid)

Open GI; Worcester; Hybrid; GBP 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Company pension

Bonus opportunity

Life assurance

Cycle to work scheme

Wellbeing support

Holiday entitlement 25 days + 1

Hybrid in Worcester

Zusammenfassung

Open GI in Worcester is seeking a skilled Technical Support engineer to provide advanced support to internal and external customers, covering Linux, Windows Server and Tripos environments, with a focus on proactive monitoring and issue resolution.

You will work with Development and Consultancy teams, mentor Helpdesk staff, maintain accurate documentation and service records, and participate in hybrid shifts including occasional weekends to ensure uninterrupted service.

Qualifikationen

• GCSE English and Maths at grade C/4 or above (essential).
• Degree-level IT or technology subject (desirable).
• IT qualification or industry-recognised certification (desirable).
• Proven experience in technical/support or service desk roles.
• Experience with customer-facing technical support in insurance (desirable).
• Experience using ITSM platforms like Jira Service Management (desirable).

Aufgaben

• Provide advanced technical support to customers via phone, remote access and diagnostics.
• Troubleshoot Linux, Tripos, and Windows Server environments.
• Monitor and manage customer environments using RMM tools.
• Administer Active Directory and Entra ID environments for contracted customers.
• Manage backup solutions and investigate failures; support Exchange Server/Online.
• Collaborate with Development and Technical Consultancy teams to resolve issues.
• Mentor Helpdesk staff and maintain accurate technical documentation.

Kenntnisse

Microsoft 365

Active Directory

Entra ID

Exchange Server/Online

Linux

VMware

Hyper-V

Azure

RMM tools

Ausbildung

GCSE English & Maths

IT/tech degree (desirable)

IT certification (desirable)

Tools

Jira Service Management

VMware

Hyper‑V

Veeam

Citrix

Jobbeschreibung

Open GI in Worcester is seeking a skilled Technical Support engineer to provide advanced support to internal and external customers, covering Linux, Windows Server and Tripos environments, with a focus on proactive monitoring and issue resolution.

You will work with Development and Consultancy teams, mentor Helpdesk staff, maintain accurate documentation and service records, and participate in hybrid shifts including occasional weekends to ensure uninterrupted service.