Hybrid Customer Care & Delivery Support Advisor

Air Products; Worcester; Hybrid; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Zusammenfassung

Air Products is seeking a Customer Service Advisor to support the CryoEase supply chain. You will handle day-to-day customer and driver inquiries, maintain records, and coordinate delivery arrangements in a hybrid office/home setup.

The role requires strong customer service, problem-solving, and teamwork skills, with a shift pattern that includes weekends on a rota. You will be part of a global leader in industrial gases, contributing to reliable deliveries and excellent service.

Qualifikationen

• Strong commitment to delivering excellent customer service.
• Good communication and problem-solving abilities.
• Proficient with MS Office, especially Outlook and Excel.

Aufgaben

• Respond professionally to customer and driver enquiries.
• Provide timely, accurate delivery updates and options.
• Maintain accurate customer records and shared inbox.
• Resolve issues with internal teams to ensure deliveries.
• Identify at-risk customers and escalate to retention or sales.
• Support a fast-paced, high-volume operational environment.
• Adapt responsibilities as business needs evolve.

Kenntnisse

Customer service

Problem solving

Communication

Teamwork

Microsoft Office (Outlook, Excel)

Organisational skills

Ausbildung

GCSEs in Maths, English and Science

Tools

Outlook

Excel

Jobbeschreibung

Air Products is seeking a Customer Service Advisor to support the CryoEase supply chain. You will handle day-to-day customer and driver inquiries, maintain records, and coordinate delivery arrangements in a hybrid office/home setup.

The role requires strong customer service, problem-solving, and teamwork skills, with a shift pattern that includes weekends on a rota. You will be part of a global leader in industrial gases, contributing to reliable deliveries and excellent service.