Technical Customer Support Advisor - Grow with a Global Leader

Verisure; Newcastle; Vor Ort; GBP 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

Salary progression

Weekdays only

Full training

Supportive team

Global career progression

Industry-leading brand

Zusammenfassung

Verisure in Newcastle upon Tyne (NE12 8BU) is hiring a Customer Service Advisor to join our inbound contact centre. You will support customers with a range of queries and provide updates, ensuring issues are resolved professionally.

The role is office-based, Monday to Friday, 9am–6pm (40 hours weekly). We offer salary progression over three years, full training, and a supportive global team focused on exceptional customer experience.

Qualifikationen

• At least 1 year of experience in a customer service environment.
• Strong communication and problem-solving skills.
• Confident with IT systems and Microsoft Office.
• Customer-focused attitude with a passion for service.
• Strong listening skills and ability to multitask.

Aufgaben

• Provide high-quality customer support via inbound calls and inquiries.
• Handle customer complaints professionally and solutions-focused.
• Give clear guidance across multiple channels.
• Make outbound calls to provide updates or resolve issues.
• Maintain accurate and detailed customer records.
• Escalate complex issues to internal/external teams.
• Identify recurring issues and support process improvements.

Kenntnisse

Customer service

Communication

Problem solving

Multi-tasking

Customer-focused

Tools

Microsoft Office

IT systems

Jobbeschreibung

Verisure in Newcastle upon Tyne (NE12 8BU) is hiring a Customer Service Advisor to join our inbound contact centre. You will support customers with a range of queries and provide updates, ensuring issues are resolved professionally.

The role is office-based, Monday to Friday, 9am–6pm (40 hours weekly). We offer salary progression over three years, full training, and a supportive global team focused on exceptional customer experience.