Client Support Specialist — Flexible Work Arrangements

Xplor Technologies; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Parental Leave

Volunteer days

Diversity & Inclusion

Mental health support

Flexible work

Job summary

Xplor in Newcastle upon Tyne, UK, is seeking a Customer Service Advisor to join our team full-time. You will handle inquiries via chat, phone, ticket and email, helping clients thrive by delivering responsive, accurate support.

As part of the frontline, you’ll resolve issues on the spot, assist with accounts and contracts, and share learnings to improve our services. This role requires clear communication, reliability, and a proactive, customer-first mindset.

Qualifications

• Excellent communication skills across phone, email, chat and in person.
• Able to identify problems and propose effective solutions.
• Detail oriented with clear, accurate documentation.

Responsibilities

• Be the first point of contact: answer calls and resolve issues on the spot.
• Problem-solve customer queries about accounts and contracts; escalate when needed.
• Capture learnings from queries to support continuous improvement and share with the team.
• Keep systems updated and manage overdue balances and client communications.
• Meet service levels and priorities using provided scripts and materials.

Skills

Communication skills

Problem solving

Attention to detail

Team player

Adaptability

Job description

Xplor in Newcastle upon Tyne, UK, is seeking a Customer Service Advisor to join our team full-time. You will handle inquiries via chat, phone, ticket and email, helping clients thrive by delivering responsive, accurate support.

As part of the frontline, you’ll resolve issues on the spot, assist with accounts and contracts, and share learnings to improve our services. This role requires clear communication, reliability, and a proactive, customer-first mindset.