Retentions Advisor (Part Time)

Verisure; Newcastle upon Tyne; Sur place; GBP 13 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Private healthcare

MediCash health cash plan

PerkBox discounts

Onsite coffee shop and canteen

Discounted gym memberships

Verisure alarm systems

Cycle to Work Scheme

Employee referral rewards

Full training and progression

Résumé du poste

Verisure is seeking a Part-Time Retentions Advisor for our Newcastle site. The role focuses on helping existing customers who are considering cancelling, understanding their concerns and offering suitable solutions.

You’ll work 20 hours per week, Monday to Friday (9:30am-1:30pm) in-office, with uncapped commission and a base salary pro-rated to £13,333 for 20 hours. Training and support are provided to help you succeed.

Qualifications

• Experience in customer service, call centres, retail, hospitality, sales or retentions.
• Previous retentions experience isn't essential; training provided.

Responsabilités

• Handle inbound calls from customers considering cancelling their service.
• Build rapport and understand customer needs and concerns.
• Explore solutions and explain benefits of Verisure's security service.
• Handle complaints professionally and retain customers.
• Maintain accurate customer records and coordinate with other departments.
• Work towards customer service, retention and performance targets.

Connaissances

Customer service

Call centres

Sales

Retention focus

Problem solving

Description du poste

Retentions Advisor (Part Time)

Location: Newcastle, NE12 8BU - Office Based
Basic Salary: £13,333 pro rata equivalent, based on a £25,000 full-time salary
Commission: Uncapped, with earning potential of up to £50,000 OTE pro rata
Start Date: Monday 23rd November 2026 - fixed start date
Working Hours: 20 hours per week, Monday to Friday (no weekends)
Shift Pattern: 9:30am-1:30pm
Annual Leave: 29 days including bank holidays, increasing to 31 days after one year's service, pro rata

About the role

Verisure is a leading provider of professionally monitored security systems, helping protect more than 6.5 million families and small businesses across 17 countries.

Our Newcastle team is growing, and we're looking for a friendly, confident Part-Time Retentions Advisor to join us.

You'll speak to existing customers who are considering cancelling their service, understand their concerns and help them explore suitable solutions. This is a role for someone who enjoys helping people, solving problems and turning challenging conversations into positive outcomes.

Whether your background is in customer service, contact centres, sales or retentions, we'd love to hear from you.

What you'll be doing

• Handling inbound calls from customers considering cancelling their service.


• Building rapport and understanding customer needs and concerns.


• Exploring solutions and explaining the benefits of Verisure's security service.


• Handling complaints and challenging conversations professionally.


• Using your communication and problem-solving skills to help retain customers.


• Maintaining accurate customer records and working with other departments where needed.


• Working towards customer service, retention and performance targets.
  

What we're looking for

We're interested in people with experience in customer service, call centres, retail, hospitality, sales, telesales, account management or complaint handling.

Previous retentions experience isn't essential. If you're confident speaking to people, listening to their concerns and finding solutions, we'll provide the training and support to help you succeed.

You’ll ideally have strong communication and listening skills, a customer-focused approach, good attention to detail and a positive attitude towards learning.

What does the earning potential look like?

The role offers a basic salary equivalent to £25,000 per year full-time, pro rata to £13,333 for 20 hours per week, plus uncapped commission.

The commission opportunity is linked to performance, with potential earnings of up to £50,000 OTE on a full-time equivalent basis, pro rata for part-time hours.

Your actual earnings will depend on your performance and the applicable commission structure.

Working hours and benefits

This is an office-based role at our Newcastle site, NE12 8BU.

• Monday to Friday, 9:30am-1:30pm.


• 20 hours per week, with no weekend shifts.


• 29 days' annual leave including bank holidays, increasing to 31 days after one year's service, pro rata.


• Your birthday off, subject to applicable company arrangements.


• Private healthcare and MediCash health cash plan.


• PerkBox discounts and offers.


• Onsite coffee shop and canteen.


• Discounted gym memberships and Verisure alarm systems.


• Cycle to Work Scheme and employee referral rewards.


• Full training, development and opportunities for internal progression.
  

Please note: The start date is fixed. All successful applicants must complete a DBS check, which will be provided by the company.