Sales Support & Customer Care Administrator

biosystems-tmc; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

biosystems-tmc is seeking a full-time Administrative Support professional for their Manchester site.

The role involves answering calls, supporting visitors, processing orders and payments, and assisting the sales and marketing teams. Ideal candidates are confident communicators with strong organizational skills and a positive attitude. Location is in Wythenshawe, Manchester, and office hours are Monday to Friday with some flexibility.

Qualifications

• Experience in CRM and order management systems preferred.
• Interest in aquatics or animal care is an advantage.

Responsibilities

• Answering and directing telephone calls and emails promptly.
• Greeting and supporting visitors to our Manchester site.
• Preparing invoices and processing customer payments.
• Processing orders received via multiple channels.
• Producing the weekly sales report for the site.
• Providing general administrative support for the office.
• Contacting existing customers to build trust and identify sales opportunities.
• Recommending suitable products based on customer needs.
• Supporting the sales team with follow-up activity.
• Working with marketing on promotions and sales support.

Skills

Confident phone communication

Organized with attention to detail

PC literate

Proactive and adaptable

Team player

Strong communication

Time management

Job description

biosystems-tmc is seeking a full-time Administrative Support professional for their Manchester site.

The role involves answering calls, supporting visitors, processing orders and payments, and assisting the sales and marketing teams. Ideal candidates are confident communicators with strong organizational skills and a positive attitude. Location is in Wythenshawe, Manchester, and office hours are Monday to Friday with some flexibility.