Technical Customer Service Advisor

Stoneburgh Properties LLC; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to bridge the gap between sales and laboratory teams. This role involves reporting and interpreting test results, ensuring accuracy and reliability while providing exceptional customer service. You'll play a vital role in supporting clients and the sales team, staying updated on testing processes and legislation. Join a dynamic environment that values innovation and employee growth, where your contributions will directly impact the safety and quality of products in various industries. If you thrive in a collaborative setting and are passionate about making a difference, this opportunity is perfect for you.

Benefits

Life Assurance (4 times annual salary)

Health Cash Plan

Holiday Purchase and Sell Scheme

Enhanced Maternity, Paternity, and Adoption Pay Scheme

Company Pension Plan

Employee Assistance Programme – 24/7 support

Worldwide career opportunities

Access to Perkbox for savings

Qualifications

• Excellent customer service skills and attention to detail are essential.
• Experience with Microsoft Office and LIMS is required.

Responsibilities

• Report and communicate results to clients with high accuracy.
• Support the sales team in meeting customer needs and requirements.
• Maintain report templates and assist the laboratory with testing.

Skills

Attention to Detail

Customer Service Skills

Effective Communication

Tools

Microsoft Office

LIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Working hours are Monday - Friday, 9.00am-5.00pm.

Do you have good attention to detail, customer service skills, and technical understanding? This is a role that combines all three!

You will act as an interface between the sales team, the end customer, and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories.

Responsibilities

• To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
• To report and communicate results to Eurofins clients.
• Provide a high level of internal and external customer care.
• To support the sales team in the delivery of customers’ needs and requirements.
• Keep up to date with current techniques, topics, and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements.
• To create and maintain appropriate report templates as legislations and standards change.
• To assist the laboratory in applying the best practice and interpretation of results.
• Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
• To generate client-specific reports with conclusions with a high level of quality and technical competence.
• To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
• To support the laboratory when requested in carrying out testing where appropriate training is in place.

Qualifications

• Excellent customer service approach.
• Experience using Microsoft Office and/or LIMS.
• High level of attention to detail.
• Effective communication skills both written and oral.

Benefits

At Eurofins we are growing, innovating, and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee, you will benefit from:

• Life Assurance (4 times annual salary).
• Health Cash Plan.
• Holiday Purchase and Sell Scheme.
• Enhanced Maternity, Paternity, and Adoption Pay Scheme.
• Company Pension Plan.
• Employee Assistance Programme – 24/7 confidential support.
• Worldwide career opportunities.
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your Data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive, please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion your application has been unsuccessful.