Technical Customer Service Advisor

Eurofins; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to making the world safer and healthier. This role combines customer service, technical understanding, and attention to detail, allowing you to interface between sales, clients, and laboratory processes. You'll report and communicate results, support the sales team, and maintain high-quality reporting standards. With a commitment to employee growth and well-being, this position offers a chance to contribute to vital testing services while enjoying a supportive work environment. If you're ready to make a difference, this opportunity awaits you.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Healthcare Cash Plan

Enhanced Maternity, Adoption and Paternity Schemes

Employee Assistance Programme

Health and Wellbeing Programmes

Free parking

Worldwide career opportunities

Qualifications

• Experience with Microsoft Office and LIMS is essential.
• High attention to detail and effective communication skills are required.

Responsibilities

• Act as an interface between sales, customers, and the lab for test reports.
• Generate client-specific reports ensuring accuracy and reliability.

Skills

Attention to detail

Customer service skills

Effective communication skills

Tools

Microsoft Office

LIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

37.5 Hours per week. Monday - Friday. 9:00-17:00.

Do you have good attention to detail, customer service skills, and technical understanding? This is a role that combines all three!

You will act as an interface between the sales team, the end customer, and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories.

• To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
• To report and communicate results to Eurofins clients.
• Provide a high level of internal and external customer care.
• To support the sales team in the delivery of customers’ needs and requirements.
• Keep up to date with current techniques, topics, and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements.
• To create and maintain appropriate report templates as legislations and standards change.
• To assist the laboratory in applying the best practice and interpretation of results.
• Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
• To generate client-specific reports with conclusions with a high level of quality and technical competence.
• To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• To support the work tracking systems of the department by promptly completing the relevant Excel documents.
• To support the laboratory when requested in carrying out testing where appropriate training is in place.

Qualifications

• Experience using Microsoft Office and/or LIMS.
• High level of attention to detail.
• Effective communication skills both written and oral.

Additional Information

At Eurofins we are growing, innovating, and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion, your application has been unsuccessful.