Technical Customer Care Advisor

GWA Group Limited; Golborne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the KBB industry is seeking a Technical Customer Care Advisor in Golborne, UK. The role involves using technical expertise to assist customers, providing troubleshooting support, and working collaboratively to enhance satisfaction. Candidates should have strong problem-solving skills and be eager to learn. Attractive benefits include annual leave, pension contributions, and a health care cash plan.

Benefits

25 days annual leave

8 bank holidays

Salary Sacrifice Pension scheme

Health Care Cash Plan

Cycle Scheme

Life assurance

Critical Illness coverage

Income Protection

Great Rewards platform

Qualifications

• Experience in a technical support or customer care role, preferably in plumbing.
• Excellent attention to detail and commitment to high-quality service.
• Ability to work collaboratively within a team.

Responsibilities

• Provide technical support and guidance to customers.
• Handle complex inquiries related to product specifications.
• Collaborate with internal teams to enhance customer experience.

Skills

Problem-Solving

Technical Knowledge of Plumbing Products

Communication

Tools

Customer Service Software

Microsoft Office Suite

Job description

4 weeks ago Be among the first 25 applicants

Methven UK are a tap and shower distributor within the KBB industry and we are looking for a skilled and motivated Technical Customer Care Advisor to join our team. In this role, your technical expertise and excellent communication skills will play a vital part in enhancing customer satisfaction by providing accurate product information and troubleshooting assistance. If you're passionate about delivering exceptional service and enjoy solving technical problems, we would love to hear from you!

Responsibilities

• Provide technical support and guidance to customers regarding products and services
• Handle complex customer inquiries and issues related to product specifications, installation, and functionality
• Collaborate with internal teams to resolve technical challenges and enhance customer experience
• Maintain thorough knowledge of product offerings, features, and technical specifications
• Document customer interactions and feedback to improve service processes and product quality
• Identify opportunities for product improvements based on customer feedback and technical assessments
  
  
  

Requirements

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
• Strong technical knowledge of plumbing products and systems (Desirable)
• Excellent problem-solving skills and the ability to communicate information clearly
• Proficient in using customer service software and Microsoft Office Suite
• Strong attention to detail and commitment to delivering high-quality customer service
• Ability to work collaboratively within a team while also being self-motivated
  
  
  

Benefits

• 25 days annual leave per year
• 8 bank holidays
• Salary Sacrifice Pension scheme at 4% employer contribution
• Health Care Cash Plan
• Cycle Scheme
• Life assurance
• Critical Illness
• Income Protection
• Great Rewards (Cashback, Money Off Platform)
  
  
  

Working Hours:

Monday - Thursday

8:30am - 5pm

Friday

8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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