Technical Customer Service Associate (French Speaker)

Veeva Systems, Inc.; Oxford; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading company seeks a customer service professional to provide exceptional support using Veeva's applications. The role involves advising clients, resolving issues, and maintaining high service standards while contributing to product development. Candidates should possess effective communication skills and at least one year of customer service experience, with opportunities for growth and learning.

Benefits

Allocations for continuous learning & development

Private Health Insurance

Qualifications

• 1+ year relevant experience in a customer service role.
• Excellent verbal and written communication skills in French and English.
• Ability to understand client requirements and articulate solutions.

Responsibilities

• Advise end users on best practices with Veeva's applications.
• Identify and resolve client issues related to Veeva's applications.
• Build professional relationships with users of Veeva's applications.

Skills

Effective communication

Organizational skills

Time management

Professional telephone manner

Excellent verbal communication

Excellent written communication

Tools

Word

Excel

PowerPoint

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills (French, English)
• Ability to quickly understand client requirements and need,s and articulate potential solutions

Perks & Benefits

• Allocations for continuous learning & development
• Private Health Insurance

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail].