Technical Coordinator

Müller UK & Ireland; Droitwich Spa; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Contributory pension scheme

Generous annual leave

Job summary

Müller UK & Ireland is seeking a Technical Coordinator at the Droitwich Dairy to own food safety and quality systems site-wide, ensuring compliance with internal standards, customer requirements and regulations. You will lead audits, drive continuous improvement, and build quality capability across production teams while partnering with operations to deliver safe, high-quality products.

The role offers opportunities to influence efficiency and operational performance within a leading dairy

Qualifications

• Experience in Technical, Quality or Food Safety roles within manufacturing.
• Experience leading audits (customer/regulatory) and problem solving.
• Knowledge of retailer codes of practice and customer standards.
• Experience supporting and/or leading BRC audits.

Responsibilities

• Provide technical expertise for Quality Management Systems (QMS).
• Drive continuous improvement initiatives to enhance site quality performance.
• Lead and support quality investigations and root cause analysis.
• Develop quality awareness and capability across operational teams.
• Support quality control activities within production operations.
• Produce, analyse and maintain Quality Index reports and performance metrics.
• Coordinate and lead internal and external audit activities, including customer and regulatory audits.
• Build effective relationships with customers, suppliers and internal stakeholders.
• Identify opportunities to reduce waste, improve efficiencies and strengthen quality performance.
• Deliver continuous improvement projects that support business objectives.
• Champion best practice and support colleagues in achieving personal development and continuous improvement goals.

Skills

QMS

Quality management

A3 problem solving

Stakeholder management

HACCP

Food safety

BRC audits

Dairy industry experience

Tools

Microsoft Office

Job description

At Müller, we're proud to supply some of the nation's favourite dairy products, delivering quality and excellence to millions of consumers across the UK every day. We're looking for a passionate and driven Technical Coordinator to join our Droitwich Dairy and play a key role in maintaining industry-leading food safety and quality standards.

This is an excellent opportunity for a quality-focused professional who thrives in a fast-paced manufacturing environment and is passionate about driving continuous improvement.

About The Role

As a Technical Coordinator, you will take ownership of key food safety and quality systems across the site, ensuring compliance with internal standards, customer requirements and industry regulations. Working closely with operational teams, you'll support quality performance, lead audit activities, drive improvement initiatives and help embed a culture of quality throughout the business.

Your expertise will be instrumental in ensuring we continue to deliver safe, high-quality products while identifying opportunities to enhance efficiency and operational performance.

Key Responsibilities

• Provide technical expertise and support for Quality Management Systems (QMS)
• Drive continuous improvement initiatives to enhance site quality performance
• Lead and support problem-solving activities, quality investigations and root cause analysis
• Develop quality awareness and capability across operational teams
• Support quality control activities within production operations
• Produce, analyse and maintain Quality Index reports and performance metrics
• Coordinate and lead internal and external audit activities, including customer and regulatory audits
• Build effective relationships with customers, suppliers and internal stakeholders
• Identify opportunities to reduce waste, improve efficiencies and strengthen quality performance
• Deliver continuous improvement projects that support business objectives
• Champion best practice and support colleagues in achieving personal development and continuous improvement goals

What You’ll Bring

• Previous experience in a Technical, Quality or Food Safety role within a manufacturing environment
• Strong communication and stakeholder management skills with the ability to influence at all levels
• Experience using structured problem-solving tools, including A3 methodologies
• Knowledge of retailer codes of practice and customer standards
• Experience supporting and/or leading BRC audits
• Strong Microsoft Office skills, particularly Word and Excel
• HACCP Level 3 qualification
• Food Safety Level 3 qualification
• Advanced Food Hygiene knowledge
• Understanding of microbiological principles and their application within food manufacturing
• Experience within the dairy industry would be highly advantageous

What We Offer

• Competitive salary and annual bonus scheme
• Private medical insurance
• Contributory pension scheme
• Generous annual leave allowance, increasing with service
• Access to a wide range of flexible benefits and retail discounts
• Ongoing training, development and career progression opportunities within one of the UK's leading dairy businesses