Technical Claims Lead

Fortis Recruitment; Plymouth; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Company pension

Private health insurance

Bonus and equity options

Excellent career growth potential

Job summary

Fortis Recruitment is seeking a Technical Claims Team Lead to manage and grow a UK-based remote team of claims handlers. You will own performance, coach staff and shape outcomes across a portfolio that includes complaints, QA, fraud and recoveries.

The role requires proven claims leadership, broad product line experience, and the ability to thrive in a fast-moving scaling environment. Equity and bonus options feature in the offer, with strong career growth potential.

Qualifications

• Proven claims leadership experience within insurance with a track record of managing and developing a team.
• Strong grounding in complaints handling and quality assurance; experience in fraud, recoveries or payment controls is a bonus.
• Breadth across product lines (e.g., motor, property and travel) is valued; not focused on a single product line.
• Experience handling high-volume, fast-turnaround claims rather than large or complex loss claims.
• TPA experience or working across multiple accounts/products is a plus.

Responsibilities

• Lead and grow a team of claims handlers, owning performance, coaching and people management as the team scales.
• Set the standard on KPIs and output, keeping the team performing and improving.
• Manage workload allocation and capacity planning to balance productivity with quality.
• Run quality checks across claims files and coach the team to continuously raise standards.
• Keep close oversight of portfolio including complaints, QA, fraud, recoveries and payment controls; flag risks early.

Skills

Team leadership

KPI management

Quality assurance

Coaching

Data analysis

Fraud awareness

Payment controls

Cross-product knowledge

Job description

Technical Claims Team Lead

-

Type: Full-Time

Location: Remote (UK-based)

Salary: Circa £60-70k, negotiable for an exceptional candidate

-

The Company

A fast-scaling insurance claims business is looking for a Technical Claims Team Lead to take ownership of a growing team of specialist claims handlers. The business is expanding at real pace, with growth measured in multiples rather than percentages, and this role carries a level of ownership and visibility you won't find in a large, established insurer. Every employee holds equity, and the culture is genuinely open, with leadership drawn from senior insurance backgrounds at some of the fastest-growing names in fintech.

-

The Job

• Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales
• Set the standard on KPIs and output, keeping the team performing and improving
• Manage workload allocation and capacity planning to balance productivity with quality
• Run quality checks across claims files and coach the team to continuously raise standards
• Keep close oversight of the wider claims portfolio spanning areas such as complaints, quality assurance, fraud, recoveries and payment controls, flagging risk early

-

The Person

• Proven claims leadership experience within insurance, with a track record of managing and developing a team
• Strong grounding in complaints handling and quality assurance is essential; experience in fraud, recoveries or payment controls is a bonus
• Breadth across product lines (for example motor, property and travel) is highly valued; a career built entirely on one product line is unlikely to be the right fit
• A background handling high-volume, fast-turnaround claims rather than large or complex loss claims
• TPA experience, or comfort working across multiple accounts and product lines at once, is a strong plus
• Comfortable operating in a fast-moving, scaling business, and happy to learn a new claims platform quickly
• Confident using data to guide decisions and spot trends
• A natural coach, able to lift others' performance and output
• We're equally open to candidates operating above a typical Team Lead level today, if you're looking for room to grow into a bigger scope

-

The Offer

• Full-time Permanent Job with remote flexibility (must be based within the UK for employment tax reasons) - you must have full UK employment rights - visa sponsorship is not available.
• Salary £60k - £70k DOE, flexible on this for exceptional talent.
• Generous annual leave entitlement.
• Company Pension.
• Private health insurance
• Bonus and equity options.
• Excellent career growth potential.

-