Technical Claims Lead

Fortis Recruitment; Coalville; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Equity

Private health insurance

Pension

Generous annual leave

Remote working

Job summary

Fortis Recruitment is hiring a Technical Claims Team Lead for a remote role based in the UK. You will lead a growing team of claims handlers, ownership of performance, coaching, and capacity planning while overseeing a broad claims portfolio spanning complaints, QA, fraud, recoveries and payment controls.

The role requires proven insurance claims leadership, a strong background in complaints handling and quality assurance, and the ability to manage high volumes across multiple product lines.

Qualifications

• Proven leadership of insurance claims teams with coaching and development.
• Strong grounding in complaints handling and quality assurance.
• Experience across multiple product lines with high-volume claims.

Responsibilities

• Lead and grow a team of claims handlers with full ownership of performance and people management.
• Set KPIs and drive output, ensuring continuous improvement.
• Manage workload allocation and capacity planning balancing productivity and quality.
• Run quality checks across claims files and coach the team to raise standards.
• Oversight of the wider claims portfolio including complaints, QA, fraud, recoveries and payment controls.

Skills

Team Leadership

Quality Assurance

Complaints Handling

Data Analysis

Fraud Awareness

Job description

Technical Claims Team Lead

-

Type: Full-Time

Location: Remote (UK-based)

Salary: Circa £60-70k, negotiable for an exceptional candidate

-

The Company

A fast-scaling insurance claims business is looking for a Technical Claims Team Lead to take ownership of a growing team of specialist claims handlers. The business is expanding at real pace, with growth measured in multiples rather than percentages, and this role carries a level of ownership and visibility you won't find in a large, established insurer. Every employee holds equity, and the culture is genuinely open, with leadership drawn from senior insurance backgrounds at some of the fastest-growing names in fintech.

-

The Job

• Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales
• Set the standard on KPIs and output, keeping the team performing and improving
• Manage workload allocation and capacity planning to balance productivity with quality
• Run quality checks across claims files and coach the team to continuously raise standards
• Keep close oversight of the wider claims portfolio spanning areas such as complaints, quality assurance, fraud, recoveries and payment controls, flagging risk early

-

The Person

• Proven claims leadership experience within insurance, with a track record of managing and developing a team
• Strong grounding in complaints handling and quality assurance is essential; experience in fraud, recoveries or payment controls is a bonus
• Breadth across product lines (for example motor, property and travel) is highly valued; a career built entirely on one product line is unlikely to be the right fit
• A background handling high-volume, fast-turnaround claims rather than large or complex loss claims
• TPA experience, or comfort working across multiple accounts and product lines at once, is a strong plus
• Comfortable operating in a fast-moving, scaling business, and happy to learn a new claims platform quickly
• Confident using data to guide decisions and spot trends
• A natural coach, able to lift others' performance and output
• We're equally open to candidates operating above a typical Team Lead level today, if you're looking for room to grow into a bigger scope

-

The Offer

• Full-time Permanent Job with remote flexibility (must be based within the UK for employment tax reasons) - you must have full UK employment rights - visa sponsorship is not available.
• Salary £60k - £70k DOE, flexible on this for exceptional talent.
• Generous annual leave entitlement.
• Company Pension.
• Private health insurance
• Bonus and equity options.
• Excellent career growth potential.

-