Remote UK Technical Claims Lead – Growth & Equity

Fortis Recruitment; Chester; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Equity

Private health insurance

Company pension

Generous annual leave

Job summary

Fortis Recruitment seeks a Technical Claims Team Lead for a fast-scaling insurance claims business. This remote (UK-based) role offers ownership of a growing claims team, and visibility in a dynamic, equity-driven environment where performance matters.

You will coach and develop a team, set KPIs, manage workload and capacity, run quality checks, and oversee portfolios covering complaints, QA, fraud, recoveries and payment controls. The role offers £60k-£70k, negotiable for exceptional talent.

Qualifications

• Proven claims leadership experience within insurance.
• Experience in complaints handling and quality assurance.
• Experience with fraud, recoveries or payment controls is a bonus.
• Breadth across product lines (e.g. motor, property and travel).
• Experience handling high-volume, fast-turnaround claims.

Responsibilities

• Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales.
• Set the standard on KPIs and output, keeping the team performing and improving.
• Manage workload allocation and capacity planning to balance productivity with quality.
• Run quality checks across claims files and coach the team to continuously raise standards.
• Keep close oversight of the wider claims portfolio spanning complaints, QA, fraud, recoveries and payment controls, flagging risk early.

Skills

Team leadership

Data-driven decisions

Coaching

Quality assurance

KPIs

Job description

Fortis Recruitment seeks a Technical Claims Team Lead for a fast-scaling insurance claims business. This remote (UK-based) role offers ownership of a growing claims team, and visibility in a dynamic, equity-driven environment where performance matters.

You will coach and develop a team, set KPIs, manage workload and capacity, run quality checks, and oversee portfolios covering complaints, QA, fraud, recoveries and payment controls. The role offers £60k-£70k, negotiable for exceptional talent.