Technical Claims Handler

Burton Recruitment; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Account Handler for the Real Estate Casualty team based in Glasgow. The role involves managing UK and European claims, ensuring strong relationships with clients, insurers, and brokers, and playing a key role in handling claims from inception to resolution. Ideal candidates will have experience in technical claims handling and account management, as well as a proactive approach to client engagement.

Qualifications

• Proven experience in handling UK and European Real Estate Casualty claims.
• Strong communication skills for client and stakeholder interactions.
• Ability and autonomy to influence claims outcomes.

Responsibilities

• Manage a caseload of Real Estate Casualty claims from start to finish.
• Act as the primary point of contact for clients and stakeholders.
• Contribute to client meetings and support technical discussions.

Skills

Client relationship management

Technical claims handling

Account management

Job description

Technical Claims Handler Burton Recruitment • Glasgow, Lanarkshire, UK

Our client is looking for an experienced Account Handler to join their Real Estate Casualty team in Chelmsford. This is a role for someone who enjoys technical ownership, strong client relationships, and being genuinely involved in how claims are handled from start to finish.

If you’re looking for a position where your judgement is valued, your experience matters, and your day-to-day work goes beyond just “keeping things ticking over”, this could be a great next step.

So, what makes this role different?

You’ll be responsible for the desktop handling of UK and European Real Estate Casualty claims, managing files cradle to grave and acting as a key point of contact for clients, insurers, brokers, and internal stakeholders.

You’ll be managing accounts, contributing to client meetings, supporting technical discussions, and playing an active part in how claims strategies are delivered—while working closely with UK and European adjusters.

It’s a role that blends technical claims handling, client-facing responsibility, and account management, with the autonomy to genuinely influence outcomes.

What you’ll be doing day-to-day:

• Handling a caseload of UK and European Real Estate Casualty claims (primarily Public Liability – injury and third-party property damage) on a full lifecycle basis
• Acting as a te…