Technical Card Payments Operations Support Account Manager in London

Octopus Computer Associates; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity with a respected organisation

Broad role exposure

Job summary

A leading card payments firm is seeking a Technical Card Payments Operations Support Account Manager for a 12-month contract, with the possibility of transitioning to a permanent role. Candidates should have extensive experience in the cards industry, strong project coordination abilities, and the capacity to support various stakeholders. The position offers a hybrid working model in London and involves troubleshooting payment processes, managing compliance activities, and generating insightful reports and presentations.

Qualifications

• Strong experience within the cards and payments industry.
• Experience troubleshooting payment processing issues across the transaction lifecycle.
• Strong project coordination skills.

Responsibilities

• Providing operational and participant support across complex card payments issues.
• Analyzing end-to-end transaction processing, including authorizations and disputes.
• Supporting internal and external stakeholders on network initiatives.

Skills

Experience within the cards and payments industry

Operations support

Account support

Project coordination

Written and verbal communication skills

Tools

Salesforce

Excel

Tableau

PowerPoint

Job description

Technical Card Payments Operations Support Account Manager

Location: London / Hybrid
Contract: 12-Month Contract
Potential: Strong opportunity to convert to permanent

A client of ours in the card payments sector is looking to appoint a Technical Card Payments Operations Support Account Manager on an initial 12-month contract, with the intention of potentially converting the successful individual into a permanent hire over the longer term.

This is an excellent opportunity for a payments professional with a strong background in cards operations, participant support, transaction flows, compliance coordination, reporting and project support.

Job scope

You will support a broad range of stakeholders across the payments ecosystem, including acquirers, issuers, network-to-network partners and processors.

Responsibilities will include:

• Providing operational and participant support across complex card payments issues
• Researching and resolving escalated situations affecting participants and transaction processing
• Supporting business development teams with initiatives to expand acceptance, issuance and authorisation approval rate optimisation
• Supporting participants through the semi-annual release process
• Managing and coordinating certification activities
• Ensuring participants remain compliant with relevant operating rules and regulations
• Coordinating EMEA compliance activity, including waivers, auditing and BCP data reviews
• Supporting internal and external stakeholders on network initiatives
• Coordinating settlement issue resolution
• Supporting ProtectBuy / SCA-related project management and coordination
• Analysing end-to-end transaction processing, including authorisations, clearing and disputes
• Troubleshooting transaction issues and acceptance complaints
• Supporting issuer and acquirer launches
• Leading Salesforce-related activity to improve team efficiency and automate EMEA reporting
• Managing EMEA reporting data, forum presentations, business reviews and ad hoc reporting
• Coordinating with senior managers and directors on wider team and employee engagement activities

Skills and Experience Required

• Strong experience within the cards and payments industry
• Previous experience in operations support, account support, scheme operations or participant support
• Good understanding of credit card authorisation and wider transaction flows
• Experience troubleshooting payment processing issues across the transaction lifecycle
• Strong project coordination skills
• Ability to work with both clients and internal stakeholders
• Strong written and verbal communication skills
• Experience creating client presentations, summaries and reporting packs
• Strong working knowledge of Word and Excel
• Comfortable coordinating meetings, actions and solution follow-up

Nice to Have

• Snowflake
• Tableau
• Salesforce
• Advanced Excel
• Data analysis experience
• Experience developing PowerPoint training materials

Why Apply?

• Opportunity to join a respected organisation in the card payments space
• Broad role with exposure to operations, compliance, reporting, certification and participant support
• Initial 12-month contract
• Strong long-term opportunity to move into a permanent position
• Hybrid London working model