Payments Manager – Card Acceptance (Card scheme or Acquiring background) in London

Octopus Computer Associates; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Payments Manager to oversee card acceptance for clients. This role involves managing technical communications, resolving payment issues, and maintaining relationships with multiple stakeholders. Ideal candidates will have extensive payments experience and strong problem-solving skills, with the role being hybrid, requiring only one day a week in the office.

Qualifications

• Extensive knowledge of the payment ecosystem, preferably from a scheme or acquiring background.
• Experience in managing card acceptance from an operational perspective.
• Ability to build and maintain relationships with clients and stakeholders.

Responsibilities

• Manage technical communications with client’s technical team and project team.
• Provide technical support and consultancy to assigned markets and clients.
• Resolve client business & technical problems proactively.

Skills

Payments knowledge in card schemes or acquiring

Problem-solving skills

Excellent communication skills

Trend Analysis

Root Cause Analysis

Tools

Excel

Power Point

Job description

Overview

Payments Manager – Card Acceptance – 12 month contract

London/Hybrid

Our client is looking for a Technical Acceptance Manager with good payments experience in card schemes or acquiring.

You will be working in the global team responsible for leading and supervising all related technical card acceptance enablement activities as part of their assigned countries, leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets.

You will have a portfolio of clients to manage.

This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the card payments acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites.

To suit you will be independent, have good problem solving skills and excellent communication skills in terms of client relationship.

Responsibilities

• Manages technical communications with client’s technical team, project team, customer service teams and senior executives
• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Supports business development teams to expand acceptance in specific markets
• Supports market testing activities conducted with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by reviewing historical transactions using data tools
• Provides regular updates and reporting adapted to different levels of management on key metrics and objectives
• Be able to adapt overall remediation tactics and strategies to address challenges/issues/opportunities
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.

Minimum qualifications

• Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background
• Extensive experience in managing card acceptance (technical remediation) from an operational perspective
• Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essential
• Good knowledge of Power Point, proficient in delivering presentations
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Contract Length: 12 months

Role is hybrid with majority of time remote maybe 1 day a week in office. Client flexible depending on circumstances