Technical Assistant - Major Programmes

National Gas Transmission PLC; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Market-leading pension

Annual performance bonus

Salary sacrifice car scheme

Life assurance and income protection

Flexible benefits including healthcare

Job summary

National Gas Transmission PLC is seeking an organised administrative professional to support a technical team, coordinating work activities, producing KPI and performance reports, and managing data and records.

The role involves supporting internal systems and processes, ensuring smooth department operations, and assisting with data-driven decision making. A collaborative approach and strong attention to detail are essential.

Qualifications

• Experience in an administrative role in a changing business environment.
• Ability to build working relationships quickly and effectively.
• Proficiency in IT systems and MS Office.
• Experience in a customer-facing role.

Responsibilities

• Conduct general administrative activities to support the team.
• Organise and arrange work activities for departmental work to be carried out efficiently.
• Support the team to achieve business objectives, plans and targets.
• Prepare reports, data and information to inform asset management decisions to a range of audiences.
• Provide guidance and support to internal customers on the use of processes and systems, including IT Systems in use.
• Carry out administrative tasks within IT systems to maintain them and ensure their smooth operation.
• Develop KPI reports in a variety of formats. Administer the production of KPI information, data and records.
• Apply company policy and procedure for routine activities.
• Obtain information and data required to support the activities of the team. Also to provide guidance and support about processes and systems to internal customers.
• Provide and obtain technical information to support the activities of the team

Skills

Administration

IT systems

MS Office

Customer service

Stakeholder management

Tools

Microsoft Office

IT systems

Job description

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At National Gas, the work we do matters.

As Britain's national gas network, we help keep the lights on, businesses running, and homes warm by maintaining the critical infrastructure that transports gas across Great Britain. While providing the energy security Britain relies on today, we're also helping transform the network for a clean energy future.

Join us and help secure Britain's energy.

About the Role

This role provides vital administrative support within a technical environment, helping the team deliver business objectives and maintain efficient operations. Responsibilities include coordinating work activities, producing KPI and performance reports, managing data and records, supporting internal systems and processes, and providing administrative support to ensure the smooth running of the department.

What You'll Do

• Conduct general administrative activities to support the team
• Organise and arrange work activities for departmental work to be carried out efficiently
• Support the team to achieve business objectives, plans and targets
• Prepare reports, data and information to inform asset management decisions to a range of audiences
• Provide guidance and support to internal customers on the use of processes and systems, including IT Systems in use.
• Carry out administrative tasks within IT systems to maintain them and ensure their smooth operation
• Develop KPI reports in a variety of formats. Administer the production of KPI information, data and records
• Apply company policy and procedure for routine activities
• Obtain information and data required to support the activities of the team. Also to provide guidance and support about processes and systems to internal customers.
• Provide and obtain technical information to support the activities of the team

Why This Role Matters

This role is at the heart of keeping the department running efficiently, providing the administrative support, reporting, and coordination needed to help the team achieve its objectives. By ensuring accurate data, effective processes, and reliable KPI information are available, the role helps support informed decision-making and enables the wider business to operate smoothly and deliver against its goals.

About You

You’ll be an organised and proactive individual with experience in an administrative or customer-facing role, comfortable working in a busy and evolving environment. You’ll enjoy building positive working relationships, have confidence using a range of IT systems and Microsoft Office applications, and take pride in delivering accurate, efficient support that helps teams achieve their objectives. A collaborative approach and strong attention to detail will enable you to thrive in this role.

• Experience of an administrative role. Capability in general administration within a changing business environment
• Track record of developing working relationships quickly and effectively
• Demonstrate successful capability in the use of IT Systems
• Demonstrate successful capability in the use of MSOffice software
• Experienced in a customer facing role

What we Offer

• Market-leading double-match pension (up to 12% company contribution)
• Annual performance bonus of up to 6%
• Access to the Tusker salary sacrifice car scheme
• 10x salary life assurance and income protection
• Flexible benefits including healthcare, dental and technology options

Inclusive Recruitment

We're building a workforce that reflects the communities we serve, championing diversity and creating an inclusive workplace where everyone is valued for their unique contribution.

We support reasonable adjustments throughout the recruitment process and beyond.

National Gas is a Disability Confident employer and signatory of the Armed Forces Covenant.