Technical Architect II: Platform Deployment & Integration Lead

Sponsor Finder; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

WalkMe is seeking a Technical Architect to bridge Solution Architecture and Account Management, owning technical delivery for complex deployments and long-term strategy. You will guide infrastructure, deployment, and integration, ensuring a solid foundation for digital adoption with hands-on guidance and cross-functional collaboration.

You will work with Product, Engineering, Support and Customer Success to align technical decisions with customer goals and product roadmap, communicating

Qualifications

• Experience with web technologies (JavaScript, HTML, CSS) and building with APIs.
• Knowledge of Chromium-based extension APIs and permissions.
• Hands-on software deployment across Windows, macOS and VDI.

Responsibilities

• Lead onboarding and technical readiness for deployments.
• Deploy and integrate WalkMe into customer environments with identity providers.
• Act as main technical advisor on architecture trade-offs and deployment best practices.
• Troubleshoot deployment issues including browser/OS compatibility and performance.
• Take ownership, push progress, and manage risks.
• Plan solutions and enhancements aligning with customer needs and roadmap.
• Coordinate with Product, Engineering, Support, and Customer Success to keep teams aligned.
• Educate customers on platform architecture, infrastructure, privacy and security.
• Write and maintain installation, configuration, and troubleshooting docs.
• Build trust with customers and advocate for their needs.

Skills

JavaScript

HTML

CSS

APIs

Chromium APIs

Windows deployment

macOS deployment

VDI

Identity & Access Mgmt

SAML

OAuth

OIDC

SSO

MFA

SaaS architecture

Cloud delivery

Networking

Databases

JIRA

Education

Bachelor’s degree in Computer Science or related STEM

Tools

JIRA

Job description

WalkMe is seeking a Technical Architect to bridge Solution Architecture and Account Management, owning technical delivery for complex deployments and long-term strategy. You will guide infrastructure, deployment, and integration, ensuring a solid foundation for digital adoption with hands-on guidance and cross-functional collaboration.

You will work with Product, Engineering, Support and Customer Success to align technical decisions with customer goals and product roadmap, communicating