Senior Platform Solutions Enablement Lead

Workiva; Greater London; On-site; GBP 95,000 - 140,000; Full time

Job summary

Workiva is seeking a Lead Solution Success Manager, Platform & Emerging to bridge platform capabilities with customer value. You will accelerate time to value and guide customers along their maturity journey, providing technical enablement to CSMs and influencing the product roadmap.

Focus is on Platform and Emerging Solutions, delivering scalable adoption programs and ensuring strong solution health across strategic customer engagements.

Qualifications

• Undergraduate degree or equivalent experience in a technical, business, or related field.
• 6+ years of progressive experience in a specialised, customer-facing technical role.
• Track record of creating and delivering technical training content.

Responsibilities

• Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
• Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content to address customer needs at scale.
• Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.

Skills

Technical training content creation

Executive communication

Enablement program design

Education

Undergraduate degree or equivalent experience

Job description

Workiva is seeking a Lead Solution Success Manager, Platform & Emerging to bridge platform capabilities with customer value. You will accelerate time to value and guide customers along their maturity journey, providing technical enablement to CSMs and influencing the product roadmap.

Focus is on Platform and Emerging Solutions, delivering scalable adoption programs and ensuring strong solution health across strategic customer engagements.