DAP Architect - Digital Adoption Platform - WalkMe Architect

Square One Resources; United Kingdom; On-site; USD 67,186 - 120,934; Full time

Job summary

An established industry player is seeking a DAP Architect to lead the design and implementation of digital adoption solutions. This role requires a unique blend of technical expertise and user-centric design thinking. You will be responsible for understanding client needs, translating them into effective strategies, and leading the technical implementation of platforms like WalkMe and Whatfix. Collaborate with clients and internal teams to create innovative solutions that drive user behavior change and maximize productivity. If you have a passion for technology and user experience, this opportunity offers a chance to make a significant impact in the digital adoption landscape.

Qualifications

• Must have at least one certification in DAP tools like WalkMe or Whatfix.
• Experience in user-centric design and stakeholder management is essential.

Responsibilities

• Lead client discovery sessions to define DAP requirements and solutions.
• Design and develop interactive walkthroughs and training materials.

Skills

Digital Adoption Strategy Development

Business Transformation

Stakeholder Engagement

User Research

Change Management Frameworks

Cross-Functional Team Leadership

Client-Focused Delivery

Education

WalkMe DAP Advisor

Whatfix certifications

Tools

WalkMe

SAP Enable Now

Whatfix

UserLane

Oracle Guided Learning

Job description

DAP Architect - Digital Adoption Platform - WalkMe Architect

Job Title: DAP Architect

Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others.

Key Responsibilities:

• Lead discovery sessions with clients to understand their business challenges and define DAP requirements.
• Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance.
• Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure.
• Collaborate with client technical teams to ensure seamless integration with existing systems and applications.
• Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders.
• Conduct user research and persona development to understand user needs and preferences.
• Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership.
• Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer.
• Build strong relationships with clients and internal teams to foster collaboration and drive project success.
• Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives.
• Monitor and report on project progress, identifying and addressing any issues or risks.
• Foster strong relationships with stakeholders, ensuring their needs and expectations are met.
• Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction.

Certifications/Trainings:

Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications

Primary Skills:

• Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement.
• User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behavior Change Strategies.
• Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Information Services