Technical and Quality Services Analyst

Knowsley Council; Knowsley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A local government authority in England is seeking a Senior Technical and Quality Assurance Analyst to join their Quality Assurance Team. This pivotal role focuses on developing and implementing quality assurance frameworks, ensuring compliance with ISO 9001 and legislation. Ideal candidates will have experience in a technical or quality assurance role, demonstrating strong analytical and problem-solving skills. Flexible working arrangements are considered, making this an excellent opportunity for those passionate about quality and service improvement.

Benefits

Flexible working hours

Work from home options

Part-time possibilities

Qualifications

• Experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
• Practical experience with ISO 9001 or other recognised Quality Management Systems.
• Ability to work independently and collaboratively.

Responsibilities

• Lead the development and monitoring of quality assurance frameworks.
• Provide expert technical advice ensuring compliance with legislation.
• Support the maintenance and development of the Quality Management System.

Skills

Data analysis skills

Strong analytical skills

Problem-solving skills

Communication skills

Job description

We are looking for a Senior Technical and Quality Assurance Analyst to join our Quality Assurance Team within Neighbourhood Services. This is a pivotal role in ensuring that our frontline services are delivered to the highest standards and in line with regulatory and corporate expectations.

Responsibilities

• Lead on the development, implementation, and monitoring of quality assurance frameworks across a range of environmental and neighbourhood services.
• Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.
• Data analysis skills, with the ability to interpret and present data clearly and concisely for various audiences and in multiple formats. Able to monitor and evaluate outcomes against performance indicators.
• Support the maintenance and development of our Quality Management System, including ISO 9001 compliance.
• Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

Are you passionate about quality, compliance, and service improvement? Do you have experience working with ISO 9001 or other Quality Management Systems? If so, we want to hear from you.

Qualifications

• Has experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
• Has practical experience of working with ISO 9001 or other recognised Quality Management Systems.
• Demonstrates strong analytical, communication, and problem-solving skills.
• Is confident working independently and collaboratively, with the ability to manage multiple priorities effectively.