Technical Analyst

JR United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Product Analyst to enhance product offerings and improve customer service. This hands-on role involves analyzing technical artifacts, studying metrics, and collaborating with teams to translate user needs into actionable requirements. You'll engage with stakeholders, manage software releases, and support product owners in resolving issues. Join a dynamic environment that values equality and offers a range of benefits including generous holiday, sick pay, and a supportive workplace culture. If you're a critical thinker with a passion for technology, this is the perfect opportunity for you.

Benefits

25 days' holiday per year

Company sick pay from day 1

Company pension scheme

Staff Everyday Benefits card

Corporate travel scheme

Free tea and coffee

Family friendly leave

Community volunteering policy

Qualifications

• Experience in a junior or technical analyst role, or from an engineering development background.
• Strong communicator, both written and verbal.

Responsibilities

• Work with architects and engineers to address business needs.
• Collaborate with users to translate needs into product requirements.

Skills

Technical Analysis

Communication Skills

Collaboration

Problem Solving

Agile Methodologies

Education

Experience in Technical Analyst Role

Engineering Development Background

Job description

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The Product Analyst role is a technical hands-on role where you will have to analyse technical artifacts, study metrics and insights and feed information into user stories for our engineering teams to build or adjust features and products to improve our product offerings and level of service to our customers. This is a technical role that will support the change and development processes of the platform teams.

Key responsibilities

As part of the role in a product team you should fulfill the following duties and responsibilities:

• Work with architects and engineers to come up solutions addressing business needs
• Collaborating with users and clients to understand and anticipate their needs and translate them into product requirements (user stories, features, tasks)
• Collaborating with stakeholders, internal and external, supporting incidents and translating into product requirements (user stories, features, tasks)
• Provide support to Product Owners during the investigation of issues and problems
• Liaise with Service Management, support teams and Product Owners to quickly resolve problems and queries
• Help to define and communicate the vision for the team’s product
• Be comfortable looking at system logs when required and identifying bugs when they might appear during course of analysis
• Participating in Scrum meetings and product sprints
• Assist in the management of third-parties vendors for technical solutions and product solutions where required
• Assist in the co-ordination of software releases and monitoring post change to identify issues that require urgent reaction from the team

Skills, Qualifications and experience

• Experience in a junior or technical analyst role, or from an engineering development background
• Must be a strong communicator, both written and verbal, with the ability to communicate effectively with all levels of the organization
• A collaborator, critical thinker and problem solver
• Self-sufficient. Able to manage your own workload and able to identify where appropriate escalation is needed.
• An understanding of technology at a detailed level
• Experience working within an agile team environment

Our benefits if you decide to join us:

• 25 days’ holiday per year, plus bank holidays
• Company sick pay from day 1
• Company pension scheme
• Staff Everyday Benefits card offering discounts with multiple retailers (10%)
• Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
• Fabulous kitchen space which offers free tea and coffee
• Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
• Family friendly leave
• Community volunteering policy which allows you 2 days per year to support the community with charitable events

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.