Technical Advisor

Proactive Personnel Ltd; Shrewsbury; On-site; GBP 32,000 - 36,000; Full time

Job summary

Proactive Personnel Ltd. is seeking a Technical Advisor in Shrewsbury to join the senior technical team. You will provide product technical advice to customers, specifiers, and distributors for building products including wall insulation systems, render and plaster.

Hours are 37.5 per week (Mon-Fri 8:30-4:30 or 9-5). Salary £32,000-£36,000 per annum dependent on experience. Ideal candidate has plastering/wet trades experience and is moving into an advisory, office-based role.

Qualifications

• Experience in plastering/wet trades (render, mortar).
• Aspires to move from hands-on site work to an office-based advisory role.
• Excellent communication with contractors, homeowners, site teams and architects.

Responsibilities

• Regular monitoring of the technical enquiries email inbox.
• Answering telephone calls.
• Coordinate product enquiries and be the first point of contact for product application enquiries.
• Monitor stock of samples and replenishing when low, including mixing and application of product.
• Support and lead product training days on and off site, including practical mixing/use of products.
• Provide correct technical information to all departments/customers quickly to maximise sales opportunities.
• Hands-on front-facing involvement in running demonstrations with senior staff.

Skills

Plastering

Communication skills

PC literacy

Customer service

Job description

Technical Advisor

In this role, the successful candidate will be working within the senior technical team to provide product technical advice to customers, specifiers, and distributors on all our innovative range of building products including, internal and external wall insulation systems, render and plaster.

Hours: Mon-Fri - 8:30am - 4:30pm or 9am - 5pm - 37.5 hours per week.

Salary: £32,000 - £36,000 per annum dependant on experience.

Duties to include but not limited to:

• Regular monitoring of the technical enquiries email inbox
• Answering telephone calls
• Co-ordinate product enquiries
• First point of contact for product application related enquiries
• Monitoring stock of samples and replenishing when low, including mixing and application of product.
• Supporting and leading product training days on and off site, including practical mixing and use of products
• Practical demos on and off site
• Provide correct technical information to all departments and customers quickly and efficiently to maximise sales opportunities.
• Hands-on front facing involvement in running demonstrations at these, alongside our senior staff members.

Ideal Candidate

• Plastering or wet trades experience, including render, mortar, or similar.
• Looking to move from hands-on site work into an office-based advisory role.
• Able to use your practical knowledge and experience to provide advice and support to others.
• Confident communicating with a range of people, including contractors, homeowners, site teams, and architects.
• Fluent in English, both written and spoken.
• PC literate and comfortable using computer systems.
• Patient and thorough, with a willingness to take the time to provide accurate, consistent, and helpful answers.
• Strong customer service and communication skills.
• Keen to develop your existing trade knowledge in a new advisory-focused career.