Technical Advisor

Knauf Insulation UK; Caernarfon; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Enhanced Holiday Pay

Group Income Protection

Career Progression Routes

Westfield Health Cash Plan

Perkbox

Costco Membership

On site Gyms

Wellbeing Initiatives and MentalHealth

Car Salary Sacrifice Scheme

Cycle to work scheme

On site Car Charging Points

Job summary

Knauf Insulation UK is seeking a Technical Advisor to join our Technical Support Team. You will deliver expert technical advice and support on Knauf Insulation products, helping customers meet building regulations and achieve compliant installations.

You will develop your knowledge of insulation applications, support internal stakeholders, and contribute to CI initiatives while promoting high quality technical service and accurate information to customers and partners across the business.

Qualifications

• Strong knowledge of construction and building regulations.
• Ability to communicate across functions and to customers clearly.
• Experience providing technical advice and support for insulation products.
• Experience with thermal transmittance calculations (U-values) and condensation risk analysis.
• Degree or higher qualification in a related technical subject.

Responsibilities

• Deliver technical services and accurate technical advice on Knauf Insulation products and systems.
• Participate in training and development for the team and external customers.
• Contribute to the review and development of marketing collateral and technical literature.
• Engage in Continuous Improvement activities and uphold company values.

Skills

Inclusive attitude

Professional communication

Construction knowledge

Building regulations knowledge

Cross-functional communication

Customer communication clarity

Education

Degree or higher in a related technical subject

Job description

Job Title: Technical Advisor

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Technical Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. ... To learn more about the business, click here.

Can you say ‘yes’?...

• Do you enjoy working with technical data?

• Do you like to provide a 1st class service to internal and external customers?

• Do you like to keep up to date with latest building information and regulations?

As our Technical Advisor, you will support the strategic aims of the business by providing the highest possible quality technical advice, support and guidance towards the specification and use of Knauf Insulation products and systems to both external and internal customers. Technical services range from advice on all Knauf Insulation products, applications, certification and compliance with building regulations, including supporting calculations for thermal transmittance and condensation risk analysis.

What you’ll be doing…

• Deliver technical services

As a member of the Technical Support Team (TST) make full contribution to servicing all enquiries in a professional customer focused manner whilst ensuring that internal and external customers are provided with technical services that promote the compliant use of Knauf Insulation products and systems. Provide accurate and appropriate technical advice and support across all areas of activity and actively contribute to maintaining and developing a reputation for high quality advice and service within the Technical Support Team.

• Training and Development

Actively engage in self learning and continually develop expertise across the application and product areas to complement the skills and knowledge within the team. Where appropriate deliver appropriate training materials to the direct team or to other departments or external customers.

• Development of marketing collateral

Support the team with the review and development of company literature, documents and other technical focused marketing materials.

• Continuous Improvement (CI)

Fully engage with, relevant CI activities and programs. Live and uphold the company values and behaviours as a member of the team.

A full role profile is available upon request from HR/Talent Acquisition.

What we’d love for you to have:

We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following – this would be an added advantage:

Essential Skills

• An inclusive attitude and professional communication style

• Knowledge of construction and the construction industry

• Knowledge of building regulations and approved documents

• Ability to communicate across functions

• Ability to communicate detailed messages to customers in a clear and coherent way

Desirable Skills

• Knowledge of the insulation industry and insulation types

• Working knowledge of thermal bridging calculations (PSI values)

• Working knowledge of U Values, Condensation analysis, RdSAP and SAP

• An understanding or experience of Continuous Improvement and its main principles

• Degree or post graduate qualification in related technical subject

We'll provide:

• Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more

• 16 weeks Company Sick Pay after 3 months of service

• Group Income Protection

• Enhanced Maternity, Paternity and Adoption packages

• Life Assurance – 4 x annual salary

• Defined Contribution Pension Scheme

• Staff Bonus Scheme

• Career Progression Routes

• Employee Assistance Programme through Health Assured

• Westfield Health Cash Plan

• Perkbox

• Access to Costco Membership

• Wickes Employee Purchase Scheme

• On site Gyms

• Wellbeing Initiatives and Mental Health First Aiders

• Car Salary Sacrifice Scheme

• Cycle to work scheme

• On site Car Charging Points

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.

Knauf Insulation welcomes applications from everyone and is committed to treating everyone equally, regardless of: age; sex; disability; ethnicity; gender identity; religion/belief; sexual orientation; marriage/civil partnership or pregnancy/maternity. In particular, we encourage applications from people from a minority background or from demographics that are underrepresented in the manufacturing industry.

We are a Disability Confident Leader (Level 1) and take care to ensure good EDI (Equality, Diversity & Inclusion) practices in all our operations. If you are invited to an interview, a member of our team will be in touch via email to enquire about any access requirements or reasonable adjustments that we can make for your interview.