Technical Administrator

Ornua Co-operative Limited; Leek; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading dairy export company in the UK seeks a Technical Administrator to support complaint management, data analysis, and operational administration. The successful candidate will be responsible for managing customer complaints, performing data analysis for reporting, and contributing to internal audits. Strong organizational skills and experience in a fast-paced environment are essential. This role offers comprehensive benefits and the opportunity to grow with a dynamic team committed to quality and customer satisfaction.

Benefits

Matched pension scheme up to 8%

Generous holiday allowance

Subsidised staff canteen

Discounts on company products

Sports & Social Club

Discount on Bikes & Tech Scheme

Free onsite parking

Qualifications

• Experience in a similar role in a fast-paced environment.
• Ability to handle customer complaints and perform data analysis.
• Familiarity with audit processes and document control.

Responsibilities

• Manage and investigate customer complaints effectively.
• Analyze data for reporting and quality improvements.
• Participate in internal audits and document control processes.
• Support financial tasks related to complaints and stock management.

Skills

Strong organisational skills with attention to detail

Computer literacy, especially in Excel

Experience in a busy fast-paced administration role

Customer centric approach

Collaborative and flexible attitude

Tools

MS Office

Job description

Reports to: Supplier and Product Assurance Manager

Salary: Up to £29,000 depending on experience

Hours: 36.25 hours per week, Monday to Friday

Benefits: Matched pension scheme up to 8%, Generous holiday allowance increasing with length of service, Subsidised staff canteen, Company shop offering discounts on Ornua products, Sports & Social Club, StaffLottery, Discount on Bikes & Tech Scheme, ConfidentialEmployee AssistProgramme, Free onsite parking

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.

Are you an administrator looking for the challenge of taking a mission driven organisation to its next level of success?

Ornua is actively seeking a Technical Administrator to join our Technical department as we continue our growth trajectory.

As our Technical Administrator will play a key role in the daily maintenance of the systems used for handling customer complaints, supplier non-conformances, generating certificates analysis (COA), and data analysis.

Why Ornua?

• Ornua operates from 10 business units worldwide, including 12 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
• The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.
• Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Pilgrims Choice.
• Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturers and foodservice customers across the world.
• Our co‑operative ethos lies at the heart of how we do business as a purpose and values‑led organisation, creating value for Irish dairy farming families.
• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Career Progression including Global Mobility opportunities.
• Comprehensive Benefits with regional specific offerings.

Why This Role Is Valuable:

As our Technical Administrator you will be responsible for leading on;

Complaint Management

• Review and risk‑assess complaints; initiate, manage, and elevate investigations, liaising with supplier sites as required.
• Ensure timely, appropriate responses to retailers/consumers per procedure.
• Perform robust trending across retailer, consumer, and SNC data; use data analysis and AI to identify patterns and proactive quality improvements, including inputs to site/retailer scorecards.

Data Analysis & Reporting

• Analyse quality/complaint data to produce technical reports, monthly KPIs, group technical updates, and Supplier Assurance materials for internal meetings.

Audit & Document Control

• Participate in internal audits; prepare/issue internal audit packs; support second‑ and third‑party audits.
• Support annual document reviews and manage issuance of minor site documentation.

Operational Admin & Finance

• Manage complaint reconciliation invoices; facilitate stock movements and credits; raise purchase orders to support role‑specific tasks.
• Support completion of COAs for bulk stock.
• Liaise with customers following the sale of offcuts and bulk cheese.
• Handle ad hoc requests to support the Technical function.

What You Bring To The Role:

• Strong organisational skills with a good attention to detail
• Computer literacy with experience across MS Office applications especially Excel
• Experience in a similar role and industry/ Administration in a busy fast paced environment
• Customer centric approach with an audit ready mindset
• Collaborative and flexible attitude

Our interview process is designed to be thorough yet supportive. This process includes a first stage via Teams to allow us to get to know you better and to understand your skills and experiences and, if successful, a second stage face‑to‑face interview that will build upon the first stage and give you the opportunity to get a feel for Ornua and the environment in which you will be working.

Ornua has ambitious growth plans and we’re building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward‑looking, take ownership and work together to build a future for themselves and Ornua.

Ornua values diversity and inclusion and welcomes applications from candidates with diverse backgrounds. We also strongly encourage women and other underrepresented groups in the manufacturing industry to apply. Your unique perspectives and experiences are highly valued and will be instrumental in driving our company’s continued success. Join us in shaping a more innovative, inclusive, and sustainable future.

Ornua is committed to creating an inclusive and accessible workplace. We will make every effort to provide for any reasonable accessibility needs you may have during your employment with us. If you require accommodations at any stage of the recruitment process or in your role, please let us know — we’re here to support you.