Technical administration assistant

Orb Technologies; Orpington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Supportive team environment

Flexible working where practicable

Health and wellbeing programmes

Team engagement activities

Career progression pathways

Staff discounts

Job summary

Orb Technologies seeks a Technical Administration Assistant to support IT and administrative functions from our UK office on a full-time basis. You will help bridge technical and administrative tasks to keep daily operations running smoothly.

In this role you will manage scheduling, customer communications, and remote IT support for clients, using Office 365, CRM systems, and document management tools. The ideal candidate has IT admin experience, strong organisational skills, Level 2 helpdesk

Qualifications

• Proven IT experience in an administrative role within a tech-focused environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Level 2 helpdesk experience at a minimum.
• Excellent written and verbal communication skills for liaising with staff and clients.
• Attention to detail and accuracy in all admin work.
• Ability to work independently and as part of a team in a collaborative environment.
• A proactive approach with the ability to anticipate needs and solve problems.
• Experience with document management systems or project management tools is desirable.
• Excellent time management and ability to meet deadlines consistently.

Responsibilities

• Admin: scheduling, permits, access and site coordination; respond to service requests by phone and email; liaise with staff and subcontractors.
• IT: remote support for customers; assist with fault finding; update Office 365; monitor backups and licensing invoicing.
• Maintain client access documentation and CRM records; create job packs for site technicians.

Skills

IT experience

Organisational skills

Level 2 helpdesk

Communication skills

Attention to detail

Independent & team work

Proactive problem solving

Document management systems

Project management tools

Time management

Tools

Office 365

CRM systems

Job description

ORB Technologies is a forward-thinking technology company committed to delivering innovative solutions and exceptional service to our clients. We pride ourselves on fostering a collaborative workplace culture where every team member contributes to our success. Our values centre on integrity, continuous improvement, and a genuine commitment to supporting our employees' professional development and wellbeing.

About the role

We are seeking a Technical Administration Assistant to join our team at our Brooklyn, VIC 3012 office on a full-time basis. This is a key support position that bridges our technical and administrative functions, ensuring smooth day-to-day operations across the organisation. As Technical Administration Assistant, you will provide essential administrative support for our staff and IT support remotely for clients. This role is instrumental in maintaining operational efficiency and supporting the IT systems of our clients.

Key responsibilities

Admin

• Assigning jobs planning, permits, access and scheduling
• Responding to customer requests for service via phone and email
• Communicating with staff on their schedule, required equipment and site details
• Communicating with subcontractors to schedule in support of the technicians, or interstate works
• Creating job packs using templates for the site technicians
• Management of all site technicians (task assignment, reporting, etc)
• Scheduling equipment inspections by internal staff of internal use equipment as per our scheduled inspection system

IT

• Performing remote IT support for customers including:
• Assisting with fault finding on software
• Updating Office 365 systems
• Monitoring backups and software alerts
• Ordering hardware and software licences for customers
• Assisting the bookkeeper to ensure accuracy of hardware/software licensing invoicing by adding details to our CRM
• Recording job notes on remote IT support
• Updating client access documentation

What we are looking for

• Proven experience working in an IT roll with administrative functions, ideally within a technology-focused environment or technical company
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Level 2 helpdesk experience as a minimum
• Excellent written and verbal communication skills with the ability to liaise professionally
• Attention to detail and accuracy in all administrative work
• Ability to work independently and as part of a team in a collaborative environment
• A proactive approach with the ability to anticipate needs and solve problems
• Experience with document management systems or project management tools is desirable
• Excellent time management and ability to meet deadlines consistently

What we offer

We are committed to creating a rewarding workplace where our employees can thrive both professionally and personally.

• competitive remuneration
• ongoing professional development opportunities
• a supportive team environment
• flexible working arrangements where practicable
• access to health and wellbeing programmes
• regular team engagement activities
• clear pathways for career progression
• a range of staff benefits and discounts

and we are committed to maintaining a workplace culture that values diversity, inclusion and mutual respect.

We encourage open dialogue about your individual needs and welcome conversations about how we can support you in achieving a healthy work-life balance.