Technical Admin & Remote IT Support Specialist

Orb Technologies; Orpington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Supportive team environment

Flexible working where practicable

Health and wellbeing programmes

Team engagement activities

Career progression pathways

Staff discounts

Job summary

Orb Technologies seeks a Technical Administration Assistant to support IT and administrative functions from our UK office on a full-time basis. You will help bridge technical and administrative tasks to keep daily operations running smoothly.

In this role you will manage scheduling, customer communications, and remote IT support for clients, using Office 365, CRM systems, and document management tools. The ideal candidate has IT admin experience, strong organisational skills, Level 2 helpdesk

Qualifications

• Proven IT experience in an administrative role within a tech-focused environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Level 2 helpdesk experience at a minimum.
• Excellent written and verbal communication skills for liaising with staff and clients.
• Attention to detail and accuracy in all admin work.
• Ability to work independently and as part of a team in a collaborative environment.
• A proactive approach with the ability to anticipate needs and solve problems.
• Experience with document management systems or project management tools is desirable.
• Excellent time management and ability to meet deadlines consistently.

Responsibilities

• Admin: scheduling, permits, access and site coordination; respond to service requests by phone and email; liaise with staff and subcontractors.
• IT: remote support for customers; assist with fault finding; update Office 365; monitor backups and licensing invoicing.
• Maintain client access documentation and CRM records; create job packs for site technicians.

Skills

IT experience

Organisational skills

Level 2 helpdesk

Communication skills

Attention to detail

Independent & team work

Proactive problem solving

Document management systems

Project management tools

Time management

Tools

Office 365

CRM systems

Job description

Orb Technologies seeks a Technical Administration Assistant to support IT and administrative functions from our UK office on a full-time basis. You will help bridge technical and administrative tasks to keep daily operations running smoothly.

In this role you will manage scheduling, customer communications, and remote IT support for clients, using Office 365, CRM systems, and document management tools. The ideal candidate has IT admin experience, strong organisational skills, Level 2 helpdesk