Technical Admin & Customer Experience Specialist

Skillframe Ltd; United Kingdom; On-site; GBP 25,000 - 26,000; Full time

Job summary

Skillframe Ltd in Staines is seeking a Technical Administrator & Customer Service Representative to join a friendly, close-knit team. The role blends admin, customer support and coordination of installations, with a focus on delivering great service.

You’ll use Microsoft Office daily and engage with AI tools to improve efficiency. The position is office-based, Monday to Friday, with salary £25,000–£26,000 per year.

Qualifications

• Experience in administration, customer service or technical support.
• Able to coordinate installations and training.
• Comfortable with stock management and orders.

Responsibilities

• Provide professional and friendly customer service and technical support.
• Manage customer enquiries and resolve queries efficiently.
• Coordinate installations, customer training and appointments.
• Process and manage customer orders.
• Monitor stock levels and assist with stock management.
• Support the wider team with administrative tasks.
• Assist with marketing activities and communications.
• Use technology and AI tools to improve efficiency.

Skills

Customer service

Technical support

Organised

Microsoft Office

Problem solving

Team player

Tools

ChatGPT

Google Gemini

Dragon Copilot

Job description

Skillframe Ltd in Staines is seeking a Technical Administrator & Customer Service Representative to join a friendly, close-knit team. The role blends admin, customer support and coordination of installations, with a focus on delivering great service.

You’ll use Microsoft Office daily and engage with AI tools to improve efficiency. The position is office-based, Monday to Friday, with salary £25,000–£26,000 per year.