Technical Administrator customer service

Skillframe Ltd; Staines-upon-Thames; On-site; GBP 25,000 - 26,000; Full time

Job summary

Skillframe Ltd in Staines is seeking a Technical Administrator & Customer Service Representative to join a friendly, close-knit team. The role blends admin, customer support and coordination of installations, with a focus on delivering great service.

You’ll use Microsoft Office daily and engage with AI tools to improve efficiency. The position is office-based, Monday to Friday, with salary £25,000–£26,000 per year.

Qualifications

• Experience in administration, customer service or technical support.
• Able to coordinate installations and training.
• Comfortable with stock management and orders.

Responsibilities

• Provide professional and friendly customer service and technical support.
• Manage customer enquiries and resolve queries efficiently.
• Coordinate installations, customer training and appointments.
• Process and manage customer orders.
• Monitor stock levels and assist with stock management.
• Support the wider team with administrative tasks.
• Assist with marketing activities and communications.
• Use technology and AI tools to improve efficiency.

Skills

Customer service

Technical support

Organised

Microsoft Office

Problem solving

Team player

Tools

ChatGPT

Google Gemini

Dragon Copilot

Job description

TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE

Staines Office-Based Full-Time

£25,000 - £26,000 per annum

Monday - Friday

Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers?

Our client is a well-established company and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team.

This is a varied and rewarding role where no two days are the same. You'll play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly.

A Role at the Heart of Technology

Technology is a key part of this position. You'll use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential.

You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI).

Experience using AI platforms such as ChatGPT and Google Gemini would be highly advantageous. You'll also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working.

What You'll Be Doing

Your responsibilities will be varied and may include:

• Providing professional and friendly customer service and technical support
• Managing customer enquiries and helping to resolve queries efficiently
• Coordinating installations, customer training and appointments
• Processing and managing customer orders
• Monitoring stock levels and assisting with stock management
• Supporting the wider team with administrative and organisational tasks
• Helping deliver customer training and demonstrations
• Assisting with marketing activities and communications
• Using technology and AI tools to improve efficiency and support day-to-day operations
• Working closely with colleagues across the business to ensure customers receive an excellent experience

Who We're Looking For

We're looking for someone who is:

• Enthusiastic, proactive and organised
• Confident communicating with customers and colleagues
• Comfortable working across multiple tasks and priorities
• Naturally curious about technology and keen to learn
• Confident using Microsoft Office and everyday digital applications
• Interested in AI and emerging technologies
• A good problem-solver who enjoys finding practical solutions
• Professional, approachable and customer-focused
• A strong team player who is happy to get stuck in and take responsibility
• Motivated to develop their knowledge and career within a technology-focused organisation

Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important.

Why Join?

This is an excellent opportunity for someone who wants more than a traditional administration role.

You'll become an important member of a growing organisation, gaining hands-on experience across technology, customer service, administration, AI, training and marketing.

With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long-term career within a forward-thinking organisation.

If you're bright, personable, technically curious and ready for a varied role where you can make a real contribution, we'd love to hear from you.

Due to the amount of applications we are receiving, we apologize but do not always have the time to respond to everyone individually.

If your application is successful, we will call you within 7 days of receipt.