Technical Account Specialist - Food & Beverage & Industrial

Ecolab; Kingston upon Thames; On-site; GBP 32,000 - 52,000; Full time

Job summary

Ecolab is seeking a Dedicated Account Supervisor to join our Food & Beverage and Industrial Solutions team. In this developmental role, you will combine technical service, customer support, and account management responsibilities while working closely with experienced Account Managers and Technical Specialists.

You will help customers improve food safety, operational efficiency, sustainability, equipment reliability, and process performance through Ecolab's products, services, and innovative

Qualifications

• Bachelor's degree in a technical field as listed.
• 2 years of experience in technical service, maintenance, manufacturing operations, engineering support, or technical sales.
• Valid driver's license and ability to travel within the territory.

Responsibilities

• Support customer operations and business objectives with technical service.
• Provide troubleshooting, preventive maintenance, and equipment support at customer facilities.
• Conduct system inspections, process evaluations, and service audits.
• Support chemical application programs and recommend improvements to optimize performance, efficiency, and sustainability.
• Assist in developing sanitation, hygiene, water treatment, and operational improvement programs.
• Build strong customer relationships through site visits and consultative support.
• Participate in field trials, product validations, and implementation of new technologies and service programs.
• Analyze operational data and prepare service reports, recommendations, and business reviews.
• Identify opportunities to improve customer performance and support business growth initiatives.
• Assist in managing customer accounts, contract renewals, and value-delivery discussions.
• Learn account management fundamentals, including territory planning and customer retention strategies.
• Maintain compliance with safety, environmental, and company policies.

Skills

Microsoft Office

Communication

Flexibility

Travel readiness

Education

Bachelor's degree in Engineering, Food Science, Chemistry, Biology, Industrial Technology, Mechanical, Electrical, Electromechanical, or related technical field

Tools

Microsoft Office

Job description

Ecolab is seeking a Dedicated Account Supervisor to join our Food & Beverage and Industrial Solutions team. In this developmental role, you will combine technical service, customer support, and account management responsibilities while working closely with experienced Account Managers and Technical Specialists.

You will help customers improve food safety, operational efficiency, sustainability, equipment reliability, and process performance through Ecolab's products, services, and innovative