Key Account Manager

Ecolab; West Midlands; On-site; GBP 50,000 - 70,000; Full time

Job summary

Ecolab, Pest Division, is seeking a Key Account Manager to develop, grow and retain business with our largest FM partner. The role reports to the Account Director and focuses on improving service levels and managing mobilisations and operational challenges across the account base.

The ideal candidate will bring 4+ years in account management or sales, strong communication skills and a track record of growing major accounts within a B2B or service environment.

Qualifications

• 4+ years of proven account management, sales or operations experience in B2B/service industry.
• Ability to network, build an org chart and grow the partnership.
• Excellent face-to-face and telephone communication skills.
• Experience managing major account customers and contracts with high retention.

Responsibilities

• To network, migrate and grow the account base to Ecolab.
• Manage and grow existing accounts within the partner network.
• Develop and maintain strong customer relations where challenges and operational changes are acted upon quickly and efficiently.
• Work closely with operations to instil and train best practice for nuances across the account base.

Skills

Account management

Sales

Operations

Client relationships

Excellent communication

Board level presentation

Job description

Key Account Manager – National FM Partner

Ecolab, Pest Division are looking for a Key Account Manager. The objective of this position is to develop, grow and retain business within our biggest FM partner, where we are Tier 1 supplier. It is also responsible for managing operational challenges, mobilisation plans and help driving the best in class service levels our partner expects. The position is a direct report to the Account Director.

Essential Duties And Responsibilities

• To network, migrate and grow the account base to Ecolab
• Manage and grow existing accounts within the partner network
• Develop and maintain strong customer elations where challenges and operational changes are acted upon quickly and efficiently
• Work closely with operations to instil and train best practice for nuances across the account base

Experience

• 4 plus years of proven account management, sales or operations experience preferably in B2B and/or the service industry.
• Able to demonstrate success and experience managing major account customers and contracts, particularly achieving high retention metrics.
• Possess the ability to network, build an org chart and grow the partnership
• Must be an excellent face-to-face and telephone communicator
• Must have the ability to present at account through to board level
• Previous pest industry experience is desirable

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers. For more information, please visit www.ecolab.com

Ecolab is an Equal Opportunity Employer, relying on the diversity of our workforce to drive innovation and growth.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affiantative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.