Dedicated Account Supervisor

Ecolab; Kingston upon Thames; On-site; GBP 32,000 - 52,000; Full time

Job summary

Ecolab is seeking a Dedicated Account Supervisor to join our Food & Beverage and Industrial Solutions team. In this developmental role, you will combine technical service, customer support, and account management responsibilities while working closely with experienced Account Managers and Technical Specialists.

You will help customers improve food safety, operational efficiency, sustainability, equipment reliability, and process performance through Ecolab's products, services, and innovative

Qualifications

• Bachelor's degree in a technical field as listed.
• 2 years of experience in technical service, maintenance, manufacturing operations, engineering support, or technical sales.
• Valid driver's license and ability to travel within the territory.

Responsibilities

• Support customer operations and business objectives with technical service.
• Provide troubleshooting, preventive maintenance, and equipment support at customer facilities.
• Conduct system inspections, process evaluations, and service audits.
• Support chemical application programs and recommend improvements to optimize performance, efficiency, and sustainability.
• Assist in developing sanitation, hygiene, water treatment, and operational improvement programs.
• Build strong customer relationships through site visits and consultative support.
• Participate in field trials, product validations, and implementation of new technologies and service programs.
• Analyze operational data and prepare service reports, recommendations, and business reviews.
• Identify opportunities to improve customer performance and support business growth initiatives.
• Assist in managing customer accounts, contract renewals, and value-delivery discussions.
• Learn account management fundamentals, including territory planning and customer retention strategies.
• Maintain compliance with safety, environmental, and company policies.

Skills

Microsoft Office

Communication

Flexibility

Travel readiness

Education

Bachelor's degree in Engineering, Food Science, Chemistry, Biology, Industrial Technology, Mechanical, Electrical, Electromechanical, or related technical field

Tools

Microsoft Office

Job description

Ecolab is seeking a Dedicated Account Supervisor to join our Food & Beverage and Industrial Solutions team. In this developmental role, you will combine technical service, customer support, and account management responsibilities while working closely with experienced Account Managers and Technical Specialists. You will help customers improve food safety, operational efficiency, sustainability, equipment reliability, and process performance through the implementation of Ecolab's products, services, and innovative solutions. This position offers a unique opportunity to develop both technical expertise and commercial acumen, preparing you for future Account Management opportunities within the organization.

What's in it For You:

• The opportunity to help customers achieve safe food, clean water, operational excellence, and sustainability goals
• Exposure to both technical service and commercial account management responsibilities
• Structured development and mentoring from experienced Account Managers and Technical Specialists
• Access to best-in-class resources, tools, technology, and training programs
• Career growth opportunities within Ecolab's Food & Beverage and Industrial businesses
• The chance to work with leading manufacturers in food, beverage, dairy, and industrial environments

What You Will Do:

• Work closely with Account Managers and technical teams to support customer operations and business objectives
• Deliver technical service, troubleshooting, preventive maintenance, and equipment support at customer facilities
• Conduct system inspections, process evaluations, and service audits
• Support chemical application programs and recommend improvements to optimize performance, efficiency, and sustainability
• Assist in developing and implementing sanitation, hygiene, water treatment, and operational improvement programs
• Build strong customer relationships through regular site visits and consultative support
• Participate in field trials, product validations, and implementation of new technologies and service programs
• Analyze operational data and prepare service reports, recommendations, and business reviews
• Identify opportunities to improve customer performance and support business growth initiatives
• Assist in managing customer accounts, contract renewals, and value-delivery discussions
• Learn account management fundamentals, including territory planning, opportunity identification, and customer retention strategies
• Maintain compliance with all safety, environmental, and company policies

Qualifications:

• Bachelor's degree in Engineering, Food Science, Chemistry, Biology, Industrial Technology, Mechanical, Electrical, Electromechanical, or a related technical field
• 2 years of experience in technical service, maintenance, manufacturing operations, engineering support, or technical sales
• Valid driver's license and acceptable driving record
• Proficiency with Microsoft Office applications
• Willingness to work flexible schedules based on customer operational requirements
• Ability and willingness to travel throughout the assigned territory

Preferred Qualifications:

• Experience working in Food & Beverage manufacturing plants, water treatment operations, utilities, or industrial production environments
• Knowledge of sanitation systems, water treatment programs, chemical applications, or industrial process equipment
• Mechanical and troubleshooting aptitude
• Strong analytical and problem-solving skills
• Excellent interpersonal, communication, and presentation skills
• Customer-focused mindset with an interest in developing commercial and account management capabilities
• Ability to manage multiple priorities and work independently
• Experience analyzing operational data and presenting recommendations to customers
• Demonstrated initiative and desire for professional growth

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discrimination against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.