Account Coordinator: Client Liaison & Escalation Lead

Ecolab; Caerphilly; On-site; GBP 26,000 - 32,000; Full time

Job summary

Ecolab is seeking an Account Coordinator to play a central role in delivering services on the Sainsbury’s account. You will liaison between client and internal teams, ensure portal compliance, and support escalation management to maintain service excellence.

In this role you will monitor SLAs and KPIs, coordinate with regional operations, and contribute to ongoing improvements while building strong client relationships and ensuring smooth operating workflows.

Qualifications

• Strong organisational and administrative abilities with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Serve as main contact between client and internal teams to ensure service delivery.
• Support Account Manager in maintaining client relationships and SLA/KPI adherence.
• Attend escalation and performance review calls with client representatives and CAM.
• Monitor client portal updates, manage work orders, and ensure documentation is complete.

Skills

Organisational skills

Communication skills

Multitasking

Problem-solving

Portal experience

Stakeholder management

Tools

CAFM systems

Job description

Ecolab is seeking an Account Coordinator to play a central role in delivering services on the Sainsbury’s account. You will liaison between client and internal teams, ensure portal compliance, and support escalation management to maintain service excellence.

In this role you will monitor SLAs and KPIs, coordinate with regional operations, and contribute to ongoing improvements while building strong client relationships and ensuring smooth operating workflows.